Average Ratings 2 Ratings
Average Ratings 4 Ratings
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Description
InvGate Service Management, a reliable asset management and help desk solution, was created to optimize IT services and provide IT support. InvGate Service Management has the easiest to use and most intuitive user interface. It offers a multi-departmental solution for service fulfillment with federated assets management capabilities. This allows seamless integration between asset requests and service requests. InvGate Service Management includes a drag-and drop graphical workflow builder. It also features 100% code-free configuration and custom dashboards.
Description
ngDesk provides a comprehensive all-in-one platform that encompasses support, sales, asset management, marketing, and paging features, making it both user-friendly and ready for immediate use. This platform delivers an integrated solution for customer support and marketing, facilitating the automation of various processes with ease. It consolidates everything you might need into a single accessible location. Chatbots can be created without any coding knowledge, allowing for effortless customer engagement through simple setup. The ticketing system features customizable views and shared inboxes, enhancing collaboration and speeding up ticket resolution. Additionally, custom forms can be utilized to collect essential information tailored to your specific needs, ensuring you gather what matters most. Overall, ngDesk streamlines essential business functions, making it an invaluable tool for any organization.
API Access
Has API
API Access
Has API
Integrations
Zapier
Gmail
Microsoft Outlook
Microsoft Teams
Workativ Assistant
Integrations
Zapier
Gmail
Microsoft Outlook
Microsoft Teams
Workativ Assistant
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$4 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
InvGate
Founded
2004
Country
United States
Website
www.invgate.com
Vendor Details
Company Name
ngDesk
Founded
2017
Country
United States
Website
www.ngdesk.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management