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Description
IntuitiveStay is a guest feedback and staff wellbeing platform built for independent hospitality businesses including hotels, restaurants, cafes, bars, pubs, B&Bs and Airbnb hosts.
The platform solves two problems operators face daily: finding out about bad guest experiences only after a public review is posted, and losing staff before understanding why.
GUEST FEEDBACK AND REPUTATION MANAGEMENT
Guests scan a property QR code to leave private feedback in under 60 seconds. Low scores trigger instant red alert emails so operators can recover the situation before it reaches Google or TripAdvisor. High scores prompt guests toward public reviews automatically. All feedback feeds into the Guest Connection Score™ (GCS), a four-pillar emotional intelligence metric built around Resilience, Empathy, Anticipation and Recognition.
STAFF WELLBEING AND RETENTION
SpeakEasy sends monthly anonymous surveys to hospitality teams and measures sentiment across six areas: pressure, recognition, psychological safety, wellbeing, culture and growth. Scores are shown only at team level and only once five or more responses are collected. Flight risk detection identifies declining areas before they become resignations.
DASHBOARD AND ANALYTICS
Operators access real-time GCS scores, AI Daily Summary, Guest Voice Cloud, Pillar Trends, City Leaderboard and Red Alert Analytics from a single dashboard. HomeHost users can track private scores against their live Airbnb public rating and monitor Superhost status in real time.
SERVICE SIGNATURE
Hospitality staff can earn a verified emotional intelligence credential built from genuine guest nominations. Credentials are portable and belong to the staff member permanently.
PRICING
Free plan available. Paid plans start at £27.99
Description
Discover a comprehensive engagement platform designed for hotels to enhance revenue, boost customer satisfaction, and foster loyalty throughout the entire guest experience. With commission-free upselling and pre-arrival surveys, both you and your guests can curate an ideal stay together. One-click upgrades increase your revenue before guests arrive, while simultaneously building their anticipation for their visit. The In-Stay feature serves as a dynamic feedback and messaging tool that allows for immediate service recovery and elevates satisfaction while guests are still present. Guests have the option to connect to WiFi or utilize a QR code to provide feedback or engage with you directly through SMS and WhatsApp regarding their experiences. Elegant single-page surveys dispatched immediately after their stay demonstrate your genuine concern for their feedback. Additionally, a comprehensive suite of analytics and reputation management resources empowers you to make informed strategic decisions, enhance guest satisfaction scores, and maintain your visibility on review platforms. Ultimately, this platform not only streamlines communication but also elevates the overall guest experience, ensuring memorable stays and repeated visits.
API Access
Has API
API Access
Has API
Integrations
Mews
Amadeus Central Reservations System (CRS)
Clock PMS+
Cloudbeds
Facebook
Fork
Google
Guesty
Hostway
Infor POS
Integrations
Mews
Amadeus Central Reservations System (CRS)
Clock PMS+
Cloudbeds
Facebook
Fork
Google
Guesty
Hostway
Infor POS
Pricing Details
$31.99
Free Trial
Free Version
Pricing Details
€100 per hotel per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
IntuitiveStay
Founded
2026
Country
United Kingdom
Website
www.intuitivestay.com
Vendor Details
Company Name
Loopon
Founded
2007
Country
Sweden
Website
www.loopon.com
Product Features
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
Product Features
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
