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Description
IntuitiveStay™ serves as a comprehensive platform designed for gathering guest feedback and evaluating staff performance in various hospitality settings, including hotels, B&Bs, restaurants, pubs, bars, and Airbnb hosts.
GUEST FEEDBACK
By scanning a QR code, guests can evaluate their experience using the Guest Connection Score™ (GCS™), which assesses four key areas: Empathy, Resilience, Anticipation, and Recognition. Should the scores be unsatisfactory, an immediate alert is sent to management prior to the guest's departure, while positive feedback encourages guests to leave a public review.
OWNER DASHBOARD
The platform features real-time GCS™ data, a daily morning briefing, a staff leaderboard, and a Reputation Gap report that contrasts guest evaluations with staff self-assessments, all without the need for a PMS or a demonstration call.
SERVICE SIGNATURE
Staff members can build a verified performance passport based on actual guest feedback, which includes a shareable profile, a GCS™ certificate, tier advancements from Bronze to Platinum, and QR-verified credentials that employers can easily verify against a live database. This system not only enhances accountability but also fosters a culture of continuous improvement within hospitality teams.
Description
Kipsu supports over 2,700 properties, management groups, and brands by providing an organized and user-friendly messaging solution that enhances communication between hotels and their guests. With a unified inbox accessible on any device, team members can effectively delegate, prioritize, and respond to guest inquiries. Studies indicate that guests are generally unimpressed with chatbots, which is why Kipsu emphasizes fostering genuine human interactions between staff and guests, thus eliminating the potential pitfalls associated with automated messaging. By placing service professionals at the forefront of the guest experience, Kipsu significantly improves service quality. The digital messaging platform alleviates guests’ hesitations about voicing concerns regarding their stay, while also offering a convenient method to reach out before, during, and after their visit. Additionally, Kipsu streamlines front desk operations by directing calls and traffic toward messaging, enabling staff to manage and prioritize guest requests more efficiently. This innovative approach ensures that guests feel heard and valued throughout their entire stay.
API Access
Has API
API Access
Has API
Integrations
OpenKey
Pricing Details
$27.99
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
IntuitiveStay
Founded
2026
Country
United Kingdom
Website
www.intuitivestay.com
Vendor Details
Company Name
Kipsu
Founded
2010
Country
United States
Website
kipsu.com/hospitality/
Product Features
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
