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features
design
support

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Average Ratings 1 Rating

Total
ease
features
design
support

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

CDG Elements
Geckoboard
IntraManager
Okta
PowerSchool Enrollment
PowerSchool Unified Administration™ Atrieve
PowerSchool Unified Insights™
PowerSchool Unified Talent™ SmartFind Express
Quaeris
Rafiki
Rave Collaborate
SchoolSpring Job Board
Slack
Trillium SIS
Zapier
Zendesk Chat
Zendesk Connect
Zendesk Guide
Zendesk Sunshine
iNow SIS

Integrations

CDG Elements
Geckoboard
IntraManager
Okta
PowerSchool Enrollment
PowerSchool Unified Administration™ Atrieve
PowerSchool Unified Insights™
PowerSchool Unified Talent™ SmartFind Express
Quaeris
Rafiki
Rave Collaborate
SchoolSpring Job Board
Slack
Trillium SIS
Zapier
Zendesk Chat
Zendesk Connect
Zendesk Guide
Zendesk Sunshine
iNow SIS

Pricing Details

$25 per month
Free Trial
Free Version

Pricing Details

$19 per agent per month
Free Trial
Free Version

Deployment

SaaS
iPhone App
iPad App
Android App
Windows
Mac
Linux

Deployment

SaaS
iPhone App
iPad App
Android App
Windows
Mac
Linux

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Intrado

Founded

1986

Country

United States

Website

www.westuc.com/en-us

Vendor Details

Company Name

Zendesk

Founded

2007

Country

United States

Website

www.zendesk.com/talk/

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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