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Average Ratings 2 Ratings

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support

Description

Encourage customer loyalty by exploring the aspects they cherish most about your brand while being attentive to their future desires. Identify fresh avenues throughout the customer journey that may expose unmet needs, ensuring you capitalize on every potential opportunity. By leveraging insights gained from current customer surveys, you can effectively replicate success and captivate new audiences. IntouchSurvey™ offers multi-location businesses the tools to gauge their brand's performance across all locations. Utilize sophisticated predictive analytics to determine which customer experience initiatives yield the most significant effects on your key performance indicators. Create virtually limitless custom workflows designed to improve reporting, streamline operations, and prompt valuable proactive measures, ultimately fostering a stronger connection with your customers. This proactive approach can significantly enhance overall customer satisfaction and retention.

Description

Simplesat is a fun and easy way for customers to provide feedback on their CSAT (Customer Satisfaction Test) and NPS (Net Promoter Score). ConnectWise and Zendesk, Autotask Salesforce, Freshdesk HubSpot, Zendesk, Zendesk, Zendesk, Zendesk, Zendesk, Zendesk, Autotask, Salesforce, Freshdesk and HubSpot allow you to collect customer satisfaction directly. You can also add the customer survey to your email signature and send it directly from Simplesat. All of your feedback is stored in one place, making it easy for you to analyze and take action.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Accelo
CodeTwo Email Signatures 365
ConnectWise PSA
Datto Workplace
Easyflow
Freshdesk
Gorgias
HappySat
Intercom
Kayako
Klaviyo
Kustomer
Maileon
Microsoft Dynamics 365
Replyify
Signature 365
Slack
Syncro
Zapier
Zoho Desk

Integrations

Accelo
CodeTwo Email Signatures 365
ConnectWise PSA
Datto Workplace
Easyflow
Freshdesk
Gorgias
HappySat
Intercom
Kayako
Klaviyo
Kustomer
Maileon
Microsoft Dynamics 365
Replyify
Signature 365
Slack
Syncro
Zapier
Zoho Desk

Pricing Details

$199 per month
Free Trial
Free Version

Pricing Details

$99/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Intouch Insight

Founded

1992

Country

Canada

Website

www.intouchinsight.com/what-we-do/survey-tool/

Vendor Details

Company Name

Pronto Holdings

Founded

2016

Country

United States

Website

www.simplesat.io

Product Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Alternatives

Alternatives

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