Average Ratings 0 Ratings
Average Ratings 2 Ratings
Description
IntouchSurvey® helps multi-location brands capture customer feedback, spot emerging issues, and understand how well expectations are being met across the business, from the enterprise level to individual regions and locations.
By connecting feedback with operational performance, leaders can see what is shaping satisfaction, respond to concerns sooner and repeat the practices that deliver stronger experiences.
Key features include:
● Feedback collection across web, email, SMS, and other channels
● Live dashboards that surface key trends and results
● Flexible templates for NPS, CSAT, and other survey programs
● Skip logic and branching for more relevant, personalized survey journeys
● Automated alerts that bring urgent feedback to the right teams
● Enterprise rollups for comparing performance across locations and regions
IntouchSurvey® gives teams a clearer view of the customer's voice, helping them act faster, improve consistency, and strengthen satisfaction across every touchpoint.
Description
Simplesat is a fun and easy way for customers to provide feedback on their CSAT (Customer Satisfaction Test) and NPS (Net Promoter Score). ConnectWise and Zendesk, Autotask Salesforce, Freshdesk HubSpot, Zendesk, Zendesk, Zendesk, Zendesk, Zendesk, Zendesk, Autotask, Salesforce, Freshdesk and HubSpot allow you to collect customer satisfaction directly. You can also add the customer survey to your email signature and send it directly from Simplesat. All of your feedback is stored in one place, making it easy for you to analyze and take action.
API Access
Has API
API Access
Has API
Integrations
AWeber
Autotask PSA
CodeTwo Email Signatures 365
Datto RMM
Exclaimer
Gmail
HappySat
Kayako
Keap
Kustomer
Integrations
AWeber
Autotask PSA
CodeTwo Email Signatures 365
Datto RMM
Exclaimer
Gmail
HappySat
Kayako
Keap
Kustomer
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$99/month
All inclusive pricing - Unlimited customers, users, and surveys.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Intouch Insight
Founded
1992
Country
United States & Canada
Website
www.intouchinsight.com/what-we-do/cx-platform/survey-tool/
Vendor Details
Company Name
Pronto Holdings
Founded
2016
Country
United States
Website
www.simplesat.io
Product Features
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video