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Description
Intermapper's network monitoring solution enables you to generate a comprehensive network map, providing a real-time overview of your network's status. It utilizes color-coded indicators to show which components are operational and which are experiencing issues. With a diverse selection of map layouts and icon designs, you can effectively represent your specific IT landscape. In the event of any disruptions, Intermapper delivers immediate notifications through text, email, sound alerts, and various other channels, allowing you to address technology problems before they affect users or customers. You can quickly identify issues within your distributed network in mere seconds rather than spending hours. This efficiency not only saves time but also minimizes frustration for you and your IT team, ensuring that both customers and users remain satisfied. The software allows for the automatic discovery and documentation of every IP-enabled device on your network in just a few minutes. Furthermore, you can personalize your map's appearance with a multitude of icons and background options. Additionally, hierarchical maps and sub-maps can be created to highlight specific network segments, such as particular floors in a building, classrooms, or equipment closets, thereby further enhancing your network visualization capabilities. By utilizing these features, you can maintain a clearer understanding of your IT infrastructure and respond proactively to potential issues.
Description
SPoTS, which stands for Service and Problem Tracking System, is a web-based software solution designed to monitor dynamic and actionable business data. It is particularly advantageous for small to medium-sized enterprises that prefer not to handle their own information systems due to time constraints or a lack of resources. Although SPoTS is highly regarded as a trouble ticketing tool within the Information Technology sector, its capabilities extend far beyond that singular function. In fact, more than half of SPoTS' clientele operates in sectors that have no connection to Information Technology. Thanks to its versatile design, SPoTS supports a wide range of applications, including trouble ticketing, issue tracking, and customer relationship management (CRM). Developed and managed by LegendSoft, Inc., an Application Service Provider (ASP), SPoTS also offers software consulting to both public and private enterprises based in Atlanta, Georgia, showcasing its adaptability across various business needs. This makes SPoTS an invaluable asset for organizations striving for efficiency and effectiveness in their operations.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Fortra
Founded
1982
Country
United States
Website
www.fortra.com/product-lines/intermapper
Vendor Details
Company Name
LegendSoft
Website
www.troubleticketsoftware.com
Product Features
IT Alerting
Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications
Network Mapping
Color Codes / Icons
Compliance Management
Device Auto Discovery
Hierarchical Mapping
Location-Based Mapping
Map Exporting
On-Demand Mapping
Reporting/Analytics
Self-Updating Maps
Web Traffic Reporting
Network Monitoring
Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting
Product Features
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management