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Description
Utilize our user-friendly software to create online surveys without needing any coding expertise! You can effortlessly invite participants by sending out invitation emails, sharing your surveys on social media platforms like Facebook and Twitter, or using our visitor interception feature on your website. As responses come in, you'll have immediate access to the results of your surveys, and you'll also receive email alerts each time a participant finishes a survey. With our intuitive analysis and reporting tools, you can conduct in-depth analyses of your data. Additionally, export your survey results in formats like Excel or SPSS for further examination. You have the flexibility to determine which website visitors can engage with your online intercept surveys (popup surveys) or redirect them to different pages for alternative activities. You'll also receive a comprehensive trail of visitors who complete your survey. The advanced configuration options available throughout the Interceptum platform enable you to customize every aspect of your online surveys and their questions, ensuring a tailored experience for both you and your participants. All of these features combine to make your survey process not only efficient but also highly effective.
Description
In today's highly competitive global business environment, attracting new customers and strengthening loyalty to existing customers is a challenge. Contact centers are expected to deliver the maximum positive results. How can you survey this? Pointel Survey360 simplifies the process. Survey360 allows you to create and conduct surveys in order to collect customer feedback and customer experience data. You will receive accurate, detailed information about customer expectations and contact centers operations. This data can be analyzed quickly to help you retain and gain new customers.
Pointel Survey360 won the Gold Award for Most Innovative Technology at the 17th Contact Center World Awards. We are proud to have won the competition with over 2000 participants from 80 countries in the contact center industry.
API Access
Has API
API Access
Has API
Integrations
Salesforce
Pricing Details
$17.50/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Acquiro Systems
Founded
2008
Country
Canada
Website
www.interceptum.com
Vendor Details
Company Name
Pointel
Founded
1999
Country
United States
Website
www.pointel.com
Product Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Product Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video