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Description
To create outstanding customer experiences, it is essential for contact center agents to have a comprehensive and integrated perspective on omnichannel interactions. InteractionSync for Genesys Cloud delivers this capability, allowing agents to provide exceptional service quickly, efficiently, and consistently. A successful holistic customer experience strategy requires the merging and integration of critical systems such as your CRM and contact center. With InteractionSync for Genesys Cloud, agents gain a seamless view of omnichannel interactions within Microsoft Dynamics 365, consistently enhancing customer experiences with both speed and quality. By streamlining navigation and minimizing keystrokes needed to retrieve customer details, agents can save a considerable amount of time. Additionally, features like intelligent screen pops and the automatic generation of Dynamics 365 activities further enhance efficiency, allowing agents to focus more on customer engagement rather than administrative tasks. This integration not only boosts agent productivity but also significantly improves overall customer satisfaction.
Description
Wordwall provides the ability to design both interactive and printable activities, with most templates offered in both formats. The interactive versions can be accessed on any device that supports web connectivity, including computers, tablets, smartphones, and interactive whiteboards. Students have the option to engage with these activities individually or participate in a teacher-led format where they take turns in front of the class. On the other hand, printable activities can be directly printed or downloaded as PDF files, allowing them to serve as complementary resources to the interactive versions or to function independently. The platform utilizes a template system for activity creation, featuring popular formats such as quizzes and crosswords, along with arcade-style games like maze chase and airplane, in addition to classroom management tools like seating plans. To create a new activity, users simply choose a template and input their content, making the process straightforward and enabling the development of a fully interactive activity in just a couple of minutes. This efficiency empowers teachers to quickly adapt to their students' needs and enhance their learning experiences.
API Access
Has API
API Access
Has API
Integrations
Genesys Cloud CX
Microsoft 365
Microsoft Dynamics 365
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$2.65 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
TTEC Digital
Country
United States
Website
ttecdigital.com/solutions/interactionsync
Vendor Details
Company Name
Wordwall
Founded
2006
Country
United Kingdom
Website
wordwall.net
Product Features
Sales Force Automation
Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management
Product Features
Student Engagement Platform
Communication Tools
Community Management
Event Calendar
Higher Education
Interactive Learning
K-12
Location Tracking
Mobile App
Orientation Management
Polls / Voting
Safety Management
Student Group Management