Pepperi Reviews

Summary: A great system that I would recommend. it can occasionally be glitchy, however, the flexibility, onboarding, customer service, integration capabilities and so on make it well worth it. For a small to mid sized business, I'm very happy with what Pepperi provide us. I would certainly recommend at least consulting their team when looking at expanding your systems.

Positive: - The product is solid overall.
- The customer service is amazing. Everything is handled in a quick manner, with nothing being too difficult.
- Local customer service, meaning we don't have to wait for service centres to open in other timezones.
- 99% of the time I get the same customer support agent. This is great as he knows our system well, how our business runs and doesn't hesitate to call or jump on a zoom if required.
- Onboarding was a nice experience. Integration can take time, however, the Pepperi team ensured it was done correctly, with complete clarity along the way.
- A great app for our sales reps to use on the road.
- They provide recommendations about how we can provide a better UX.

Negative: - We rarely go a month without requiring assistance for a system issue. Although it's always dealt with quickly, it can be a little frustrating.

Summary: Great customer support and consultants

Positive: Easy usability.

Negative: In some cases, the information online is not complete.

Summary: Pepperi support staff are very helpful and quick to respond. They will take care of the issue from the backend if I am unable to solve from my end.

Positive: Very quick support, can always rely on assistance within a few hours despite the time difference. Will also arrange a call to do some training if they think it's required.

Negative: I struggle to set up promotions. However, support is provided.

Summary: Great software and great team in the back office!

Positive: Reactivity from customer service team.
Easy to use for endusers.
All issues we had in the past have been resolved by the customer service on a daily basis.

Negative: The global Design could be more interactive.

Summary: Professional company to deal with and we are very happy with the outcome of the final website look and feel.

Positive: Easy of use of the product, the speed of the site is good and so far we have found the platform very reliable.

Negative: Not as flexible as we would ultimately like therefore we find that the promotions module is not as flexible as we would like.

Summary: I have been working with the product for several years, there is always cooperation with the company.

We receive fast and professional support.

Positive: Easy to use, stable system, they have good and professional support.

Online updated data, can see the orders in all steps.

Negative: When searching for orders sometimes it takes a long time to search.

Summary: Pepperi has been awesome, delivering convenience to our customers and efficiencies in our operations.

Positive: Our customers enjoy the convenience of Pepperi and find it simple to use.

We appreciate the excellent after sales support provided.

Negative: When adding items to the cart using the search field, would like a continue shopping button to be added.

Summary: I can't speak highly enough of the product and support team. The platform has transformed our business and a notable factor in our growth.

Positive: Incredible speed and flexibility - if you can come up with an idea there are a number of approaches available to make it happen.

Negative: There isn't an end to end manual available, however the support team are the most responsive and willing to help that I have come across in 20 years working in ERP.

Summary: Great service and issue solved quickly and efficiently. Highly recommended Application as tech support provided over the last 10 years has been great.

Positive: Great service, got my issue solved quickly and efficiently. Great feedback from Tech Support as to what caused the issue and do's and don'ts to avoid future issue.

Negative: Perhaps a bit of more technical insides as how we created the issue on our end.

Summary: The product is really great and help businesses to stay close to their customers. You don't need dedicated infrastructure to run it because it works as SaaS model.

Positive: Easy to use and configure. You can provide access to your customers so they can buy online or through the app. Papperi has a robust API and also pre built integrations with other platforms.

Negative: Sometimes getting quick support isn't that fast. They should have a dedicated telephone line for Tech Support.

Summary: We usually get service from him, he is efficient, and gives a quick response.

Positive: I was very happy to receive service from Dawn.

Negative: The data is updated with a delay.

Summary: Pepperi is an essential day to day part of our company - integral to our success. Pepperi can be highly recommended.

Positive: Pepperi is very flexible and functional. We use the product very heavily within our Sales Team as our main sales tool.
We find new staff adapt to using it very quickly.
The ability for Pepperi to run off-line was a major factor in our initial decision to install, and have been using the system since 2013.
The support team are great and have constantly strived to assist where possible.
Very happy to recommend.

Negative: The system is quite complex, so a good idea to store your own internal notes and documentation for internal training and handovers to replacement admin staff.

Summary: Great tool with good customer service. The UI is clean and on the tables it's going super fast.
It's also good that the users can use it offline on a tablet.

Positive: It's a great product that can adapt to ipads, android tablets and on computers as a web app.
It's quite easy to customize and to configure it and it's great to be able to configure it only in one place and that's automatically updated on all the platforms.
The customer service is nice and their technical team can do magic when you challenge them with complex customizations.

Negative: I think the experience on the phone is not that good. it's easier to use on a table or on a computer.

Summary: We have been working with Pepperi for 7 years now. Great product, we use sales reps app and B2B app as our main ordering tool.

Positive: Easy configuration allowing us to move fast with the changing market.
Pepperi development teams and Support teams are service oriented, and we have good cooperation.
Pepperi develops its products according to market's demands, allowing us to have competitive advantage when implementing new abilities with our teams and customers.

Negative: There has been 1 major incident where the system was down for a full day few months ago. fortunately, we have another order system we use that could give back up on that day. Pepperi did investigate and found the root cause and implemented rules to avoid issues similar in the future. But it is important to have a back up system for cases like this even if it is a day a year.

Summary: Great product, has been working fine since 2017 with little to no support needed. Support, which I've recently had to contact, has been great and were quick to determine the issues and resolve them.

Positive: Ease of use for end user. Simple interface. Little downtime since it has gone live. Integrates well with our on-prem ERP.

Negative: Administrative interface hard to navigate. Setup is not simple.