Average Ratings 0 Ratings
Average Ratings 3 Ratings
Description
Customers can initiate a tech support session conveniently by either downloading a lightweight application or simply clicking an icon on their desktop, eliminating the need for prior installation. This allows you to gain immediate access to their computer. Once the remote support session concludes, future access is only possible with their explicit invitation, ensuring that your clients enjoy maximum privacy and reassurance. If you happen to be unavailable, customers have the option to set a 12-hour window during which you can connect while the computer remains unattended. Furthermore, you can receive a text message alerting you when a customer is ready for assistance. By selecting a customer from a list, you can access their computer at any time, provided you obtain one-time permission for unattended remote access. This arrangement allows for repeated access as needed. Additionally, customers can leave messages, request to be connected to another team member, or even automatically connect you when you log in. You will be able to view and control your customer’s computer just as if you were sitting right in front of it, creating a seamless support experience. This level of accessibility and flexibility significantly enhances the efficiency of your tech support services.
Description
Remote computer access is simple and secure for individuals and teams.
You can now access all your business data and applications from anywhere, anytime, on any device.
Features:
* Broad Device Support – Remote access to your Mac or Windows computer
You can access it from any Mac, Windows or iOS device.
* Simple to set up - Simply sign up and install your devices.
To go!
* Simple to use - The intuitive gestures and menu interface deliver a native experience.
Application experience, including support for multiple display devices.
* High Performance - Patented streaming technology - including 3D
Graphics, HD video and synchronized sound - create an engaging user experience
Experience.
* Connect from anywhere – Intelligent optimization techniques
Even when connections are made over 3G with lower bandwidth, reliable connections can still be made
4G connections
* Secure connections - Support for SSL/AES256 bit encryption
You can rest assured that your sessions will be safe.
API Access
Has API
API Access
Has API
Integrations
Active Directory
CyberFOX Password Manager
Datto RMM
Freshdesk
Freshservice
Indent
NinjaOne
ServiceNow
Spiceworks Network Monitor
SuperOps
Integrations
Active Directory
CyberFOX Password Manager
Datto RMM
Freshdesk
Freshservice
Indent
NinjaOne
ServiceNow
Spiceworks Network Monitor
SuperOps
Pricing Details
$29 per user per month
Free Trial
Free Version
Pricing Details
$60.00/year/user
$60/year for Remote Access Solo. One user can access up to 2 computers.
$99/year per user for Remote Access Pro. Access up to 10 computers. Purchase more licenses for larger teams or more computers.
$99/year per user for Remote Access Pro. Access up to 10 computers. Purchase more licenses for larger teams or more computers.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Instant Housecall
Founded
2005
Country
Canada
Website
www.instanthousecall.com
Vendor Details
Company Name
Splashtop
Founded
2006
Country
United States
Website
www.splashtop.com/products/remote-access
Product Features
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Product Features
File Sharing
Audit Trail
Chat / Messaging
Collaboration
Document Management
Drag & Drop
Electronic Signature
Encryption
File Synchronization
Search
User Management
Version Control
Workflow Management
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management