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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Insight7 is an innovative platform powered by AI, specifically created to enhance the efficiency of analyzing qualitative data derived from interviews, focus groups, and customer discussions. It simplifies the transcription process and thematic analysis for audio, video, and text inputs, allowing users to quickly glean actionable insights. The platform includes customizable reporting features that generate summaries enriched with key quotes and themes, making it easy to share findings with stakeholders. Furthermore, Insight7 supports multi-project analysis, enabling users to obtain a holistic view of customer feedback across different studies. Committed to adhering to stringent data privacy regulations, it ensures the secure processing of sensitive information. As your collaboration grows, you can harness additional features such as process mapping, resource and cost allocation, and time tracking. Ultimately, Insight7 will evolve into the central hub of your organization, streamlining operations both internally and across departments while fostering a culture of informed decision-making.

Description

Unite, comprehend, and prioritize customer feedback on a comprehensive and collaborative platform. Gain valuable insights through AI-enhanced thematic and sentiment analysis. Maximize the potential of your customer feedback using advanced theme and sentiment evaluations that uncover insights critical to enhancing your business metrics. Seamlessly integrate feedback from various sources such as online reviews, chats, and surveys with one-click functionalities. Thematic simplifies the use of feedback by automatically redacting data, ensuring that teams can work with information safely and in compliance with regulations. It categorizes feedback into themes and sentiments as they arise and quantifies recurring themes for deeper understanding. Utilize search functionalities to explore similar themes and gather additional insights. Effortlessly adjust themes using options like edit, ignore, and merge. Identify major concerns with robust analytical tools, and apply filtering mechanisms to segment and refine your findings based on structured data. Establish alerts for emerging issues and quickly navigate to pinpoint the exact root causes, allowing for proactive management and resolution of customer concerns. This comprehensive approach fosters a deeper connection with customers and informs strategic decisions effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Medallia
SurveyMonkey
Zendesk

Integrations

Medallia
SurveyMonkey
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Insights7

Founded

2008

Country

United States

Website

insights7.com/product/

Vendor Details

Company Name

Thematic

Founded

2015

Country

New Zealand

Website

www.getthematic.com

Product Features

Strategic Planning

Budgeting & Forecasting
Dashboard
Goal Setting / Tracking
Idea Management
KPIs
Modeling & Simulation
Roadmapping
Scenario Planning
Scorecards

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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