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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Build a dynamic news feed similar to Facebook that showcases the metrics that matter most to you, allowing deep dives into events down to the stack trace level. You can share these metrics seamlessly across various devices, such as your web browser, ensuring accessibility. Develop a custom dashboard featuring Microsoft Application Insights metrics that hold significance for your needs, with the ability to explore events and exceptions thoroughly down to stack traces. Connect to multiple Microsoft Azure Application Insights resources and easily share your dashboard on both desktop and mobile platforms. Leveraging Microsoft Azure Application Insights enables a real-time feed of crucial metrics and events, accessible through web browsers, smartphones, or tablets. When you register for an account, you can easily integrate your App Insights resource for a tailored experience. This unofficial application for Microsoft Azure Application Insights enhances your ability to track and visualize important metrics effectively. By fostering a user-friendly interface, it allows users to efficiently manage and share their insights across any device they choose.

Description

XorceView's Desktops and Dashboards are specifically crafted to provide both agents and managers with an instant overview of their current performance metrics. Users can focus on specific metrics for enhancing individual agent productivity or aggregate data for a clearer group perspective. Additionally, managers have the capability to delve into detailed reports, analyzing data from the group level down to individual agents. This tool is particularly beneficial for Mobile Agents and Managers, as Spectrum's XorceView software (Source-View) delivers precise reporting that channels essential information straight to an agent or manager's desktop. As a result, both agents and managers gain immediate access to the summary data necessary for boosting their performance. Designed as a lightweight, VPN-compatible desktop client, XorceView effectively integrates agents into the contact center environment. It consolidates data from various sources, empowering remote agents to maintain their efficiency even when working outside the office. The reports are user-friendly, ensuring they occupy just enough space on the Desktop to convey the necessary information without overwhelming the user. Furthermore, with its convenient POP-UP alerting feature, XorceView can operate in a minimized state, swiftly notifying agents or supervisors of any actionable items, thus enhancing real-time responsiveness. This seamless integration of functionality ultimately fosters a more productive working dynamic for all users involved.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Facebook
Microsoft 365
Microsoft Azure

Integrations

Facebook
Microsoft 365
Microsoft Azure

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Insights.Live

Website

www.insights.live/

Vendor Details

Company Name

Spectrum Corporation

Founded

1971

Country

United States

Website

www.specorp.com

Product Features

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

Product Features

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

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Alternatives

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