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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

A Czech solution designed for the collection, analysis, and management of customer experiences has been enhancing global companies' customer satisfaction for over 11 years. This robust tool adheres fully to GDPR regulations and meets the ISO27001 standard, making it a reliable choice for professional customer experience management. Its automated online surveys facilitate seamless interaction, while kiosks installed on-site allow for gathering feedback from individuals with whom companies might not have direct contact. This approach enables businesses to swiftly and efficiently uncover customer sentiments regarding their operations. Typically, insights are available within 14 days, allowing for timely intervention when a dissatisfied customer is identified, thereby preventing potential losses to competitors. Additionally, the system is designed to ensure that every unhappy customer receives appropriate attention, fostering a more positive relationship between businesses and their clientele. Ultimately, this innovative solution empowers companies to continually refine their products and services based on real-time feedback.

Description

Restaurants that prioritize delivery often encounter significant hurdles arising from inefficient kitchen and delivery processes, resulting in late orders, cold or incorrect meals, unhappy customers, and decreased revenue. The repercussions of negative feedback and damage to their reputation can profoundly affect businesses that depend on third-party takeout and delivery services. RocketBox addresses these challenges through its advanced AI-powered Kitchen Display System (KDS). This system enhances operational efficiency by managing orders in real-time, pinpointing inefficiencies, and offering insightful, data-driven recommendations, ultimately boosting kitchen speed, precision, and customer satisfaction. Additionally, RocketBox provides advantages to delivery platforms such as Grubhub, Uber Eats, Deliveroo, and Just-Eat by aligning order preparation with driver availability, minimizing downtime, and facilitating quicker, more efficient deliveries. This synchronization not only enhances the overall customer experience but also fosters improved partnerships between restaurants and delivery services.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

$89 per user per month
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ROUCEK Group

Founded

2013

Country

Czech Republic

Website

www.insightsofa.com

Vendor Details

Company Name

RocketBox AI Limited

Founded

2025

Country

Ireland

Website

rocketbox.io

Product Features

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Product Features

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