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Description
Infosys Meridian is an innovative Live Enterprise Workplace Platform that enables organizations to transform their work experiences in today's work-from-anywhere landscape. As a key component of Infosys Cobalt, this platform empowers businesses to adopt a remote-first approach, fostering a highly productive workplace that enhances engagement among stakeholders, optimizes workflows, and boosts overall productivity. By simplifying and smartening processes through contextual interactions, it offers features like asset discoverability and digital prototyping. The platform supports intelligent operations for digital workers, encouraging improved decision-making, providing productivity insights, and creating environments for experimentation and growth. Furthermore, it facilitates immersive virtual experiences that promote seamless collaboration among employees, clients, and partners throughout the value chain, ensuring that everyone remains connected and engaged. In this way, Infosys Meridian not only redefines workplace dynamics but also cultivates an innovative culture that thrives in a digital-first era.
Description
Empower your customer service representatives to remain engaged no matter their location. By fostering a motivated and enthusiastic remote team, you can ensure that every interaction with customers feels personal and genuine. With the use of Stella Connect, you can maintain high standards in customer service and effectively coach your agents from any setting, distancing them from traditional contact center environments. This platform enhances agent engagement and boosts performance for remote customer service teams. Agents face unexpected challenges daily, but their effectiveness should always be predictable and reliable. Strengthen the connection among remote teams with tailored dashboards, open channels for feedback, and individualized coaching sessions. While negative feedback is sometimes inevitable, Medallia’s Agent Connect offers agents the opportunity to make improvements and seek assistance proactively. By providing agents with real-time insights, you can place them in control of their performance and growth. This approach not only benefits agents but also leads to increased customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
Blotout
Dixa
Enterpret
GridOS
Meltano
Pandium
Pathlight
Topbox
Zoho Directory
Integrations
Blotout
Dixa
Enterpret
GridOS
Meltano
Pandium
Pathlight
Topbox
Zoho Directory
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Infosys
Founded
1981
Country
India
Website
www.infosys.com/products-and-platforms/meridian.html
Vendor Details
Company Name
Medallia
Founded
2001
Country
United States
Website
stellaconnect.com
Product Features
Digital Workplace
Activity / News Feed
Calendar Management
Chat / Messaging
Content Management
Document Management
Employee Directory
File Sharing
Knowledge Management
Surveys & Feedback
Task Management
Remote Work
Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing
Virtual Event Platforms
Alerts/Notifications
Attendee Management
Customizable Branding
Event Management
File Sharing
Lead Capture
Live Audio/Video Chat
Live Text Chat
Mobile Access
Moderation
Pre-made Templates
Presentation Tools
Q&A
Reporting/Analytics
Social Media Promotion
Surveys/Polls
Virtual Booths
Virtual Lobby
Product Features
Employee Engagement
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys