Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhance your team’s productivity and efficiency by gaining improved visibility and control over essential business data. Ideolve offers user-friendly collaboration tools that enable effective teamwork, allowing you to visualize your projects, streamline workflows, and manage processes, all while staying updated with real-time notifications and mentions. Through Ideolve, job application responses collected via Google Forms are seamlessly shared with evaluators, facilitating feedback recording, task assignments, and collaboration throughout the hiring process. Customer support agents utilizing ticketing systems can take advantage of Ideolve to escalate intricate and exceptional issues to senior team members, ensuring swift and effective resolutions. Additionally, any compliance violations identified during audits can be securely and privately communicated through Ideolve’s exception management tools, fostering collaboration with pertinent audit teams to address reviews and necessary corrective actions. This comprehensive approach not only enhances communication but also ensures that all team members are aligned and informed every step of the way.
Description
Cisco Webex Workforce Optimization offers a comprehensive suite of tools designed for managing team performance, thereby improving our Unified Contact Center Express and Webex Contact Center solutions. For supervisors to provide efficient, customer-centric service, they require access to essential data and tools that enable them to oversee team performance and foster outstanding customer interactions. By implementing scalable solutions for voice and screen call recording, along with quality evaluation methods, organizations can boost first call resolution rates and enhance overall team productivity. This solution alleviates the burden of scheduling from managers, allowing them to prioritize strategic enhancements and engage in real-time feedback processes. Additionally, by utilizing insights derived from speech and desktop action analysis, organizations can refine customer experiences while driving revenue growth. Importantly, Webex Workforce Optimization seamlessly integrates with Cisco Unified Contact Center Express and Webex Contact Center solutions, thereby enhancing the supervisor experience and contributing to the establishment of a world-class contact center. This integration ultimately paves the way for a more efficient operation where both customer satisfaction and team performance are prioritized.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Cisco Unified Contact Center
No
Freshdesk
Yes
Google Forms
Yes
Vaultastic
Yes
Webex Contact Center
No
Zapier
Yes
Zoho CRM
Yes
Integrations
Cisco Unified Contact Center
Yes
Freshdesk
No
Google Forms
No
Vaultastic
No
Webex Contact Center
Yes
Zapier
No
Zoho CRM
No
Pricing Details
$1 per user per month
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Ideolve
Country
United States
Website
ideolve.mithi.com
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.webex.com/us/en/products/workforce-optimization.html
Product Features
Collaboration
Brainstorming
No
Calendar Management
No
Chat / Messaging
No
Contact Management
No
Content Management
No
Document Management
No
Project Management
No
Real Time Editing
No
Task Management
No
Version Control
No
Video Conferencing
No
Product Features
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No