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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Enhance your team’s productivity and efficiency by gaining improved visibility and control over essential business data. Ideolve offers user-friendly collaboration tools that enable effective teamwork, allowing you to visualize your projects, streamline workflows, and manage processes, all while staying updated with real-time notifications and mentions. Through Ideolve, job application responses collected via Google Forms are seamlessly shared with evaluators, facilitating feedback recording, task assignments, and collaboration throughout the hiring process. Customer support agents utilizing ticketing systems can take advantage of Ideolve to escalate intricate and exceptional issues to senior team members, ensuring swift and effective resolutions. Additionally, any compliance violations identified during audits can be securely and privately communicated through Ideolve’s exception management tools, fostering collaboration with pertinent audit teams to address reviews and necessary corrective actions. This comprehensive approach not only enhances communication but also ensures that all team members are aligned and informed every step of the way.

Description

Cisco Webex Workforce Optimization offers a comprehensive suite of tools designed for managing team performance, thereby improving our Unified Contact Center Express and Webex Contact Center solutions. For supervisors to provide efficient, customer-centric service, they require access to essential data and tools that enable them to oversee team performance and foster outstanding customer interactions. By implementing scalable solutions for voice and screen call recording, along with quality evaluation methods, organizations can boost first call resolution rates and enhance overall team productivity. This solution alleviates the burden of scheduling from managers, allowing them to prioritize strategic enhancements and engage in real-time feedback processes. Additionally, by utilizing insights derived from speech and desktop action analysis, organizations can refine customer experiences while driving revenue growth. Importantly, Webex Workforce Optimization seamlessly integrates with Cisco Unified Contact Center Express and Webex Contact Center solutions, thereby enhancing the supervisor experience and contributing to the establishment of a world-class contact center. This integration ultimately paves the way for a more efficient operation where both customer satisfaction and team performance are prioritized.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Cisco Unified Contact Center
Freshdesk
Google Forms
Vaultastic
Webex Contact Center
Zapier
Zoho CRM

Integrations

Cisco Unified Contact Center
Freshdesk
Google Forms
Vaultastic
Webex Contact Center
Zapier
Zoho CRM

Pricing Details

$1 per user per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Ideolve

Country

United States

Website

ideolve.mithi.com

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.webex.com/us/en/products/workforce-optimization.html

Product Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Product Features

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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