Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhance your team’s productivity and efficiency by gaining improved visibility and control over essential business data. Ideolve offers user-friendly collaboration tools that enable effective teamwork, allowing you to visualize your projects, streamline workflows, and manage processes, all while staying updated with real-time notifications and mentions. Through Ideolve, job application responses collected via Google Forms are seamlessly shared with evaluators, facilitating feedback recording, task assignments, and collaboration throughout the hiring process. Customer support agents utilizing ticketing systems can take advantage of Ideolve to escalate intricate and exceptional issues to senior team members, ensuring swift and effective resolutions. Additionally, any compliance violations identified during audits can be securely and privately communicated through Ideolve’s exception management tools, fostering collaboration with pertinent audit teams to address reviews and necessary corrective actions. This comprehensive approach not only enhances communication but also ensures that all team members are aligned and informed every step of the way.
Description
Transform user engagement with exceptional experiences through our multi-touch applications, augmented reality, and virtual reality technologies that prioritize intuitive interaction. A workforce that feels valued contributes significantly to business achievements. Provide essential support to your team with SharePoint Helpdesk, a no-cost internal ticketing system integrated within Microsoft Teams for Office 365, along with SharePoint Online Helpdesk solutions from Ignatiuz. This platform is crafted to enhance communication between employees and helpdesk personnel. Not only can staff members create support tickets, but they also have the ability to monitor the progress of all their requests from a centralized location. Administrators benefit from straightforward reporting tools that offer valuable insights into agent performance, aiding in effective decision-making. Moreover, SharePoint automates notifications to relevant users throughout the stages of ticket creation, resolution, and response management, fostering synchronization and collaboration across different teams for heightened productivity. By streamlining these processes, organizations can ensure that employees receive timely support, ultimately leading to improved morale and operational efficiency.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Freshdesk
Yes
Google Forms
Yes
Vaultastic
Yes
Wufoo
No
Zapier
Yes
Zoho CRM
Yes
Integrations
Freshdesk
No
Google Forms
No
Vaultastic
No
Wufoo
Yes
Zapier
No
Zoho CRM
No
Pricing Details
$1 per user per month
Free Trial
Yes
Free Version
Yes
Pricing Details
$1,499 per year
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Ideolve
Country
United States
Website
ideolve.mithi.com
Vendor Details
Company Name
Ignatiuz Software
Founded
2014
Country
United States
Website
www.ignatiuz.com/products/help-desk-app/
Product Features
Collaboration
Brainstorming
No
Calendar Management
No
Chat / Messaging
No
Contact Management
No
Content Management
No
Document Management
No
Project Management
No
Real Time Editing
No
Task Management
No
Version Control
No
Video Conferencing
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No