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Description
Technology devoid of knowledge lacks purpose. The effectiveness of Artificial Intelligence (AI), Speech IVR, and Natural Language lies in the expertise that underpins them. It is essential to understand how to effectively utilize this technology and identify the right partners to ensure success, which is a vital component of our service offering. We are equipped to deploy virtual agents, integrate machine learning, analyze data, and leverage a variety of technologies to enhance your performance and elevate your customer experience. Furthermore, we can design and maintain a comprehensive ecosystem geared towards fostering effective customer engagement and achieving favorable business results. By optimizing your current technology or suggesting new solutions, we can create a tailored customer experience strategy and outline the steps necessary to realize it. You can prototype your speech model quickly and affordably to validate your use case, assess technical feasibility, and pinpoint opportunities before committing to a full investment. This approach not only mitigates risk but also positions you to make informed decisions that can significantly improve your operational efficiency.
Description
Transform your call center by replacing the traditional IVR system with our advanced AI-driven routing solution, enabling customers to clearly articulate their needs during interactions. This shift not only enhances the overall experience for customers but also provides valuable data that can be leveraged to refine your customer care strategies. Empower customers to manage common inquiries through an automated platform, which in turn allows your support staff to concentrate on more complex issues and cultivate their expertise. This approach benefits not only the customers and employees but also contributes positively to your organization’s growth. Lekta stands out as the ideal technology for managing your outbound initiatives, such as monitoring debts or conducting customer satisfaction assessments. Each interaction yields a wealth of business intelligence, which can be integrated into your analytical frameworks. Your conversational agent should aim to provide an exceptional customer journey while simultaneously delivering critical insights for business improvement, ensuring a comprehensive advantage for your enterprise. Ultimately, investing in this technology will pave the way for a more efficient and informed operational environment.
API Access
Has API
API Access
Has API
Integrations
Swift AMS
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Waterfield
Founded
1984
Country
United States
Website
www.voxgen.com
Vendor Details
Company Name
Lekta AI
Country
Poland
Website
lekta.ai/app.html
Product Features
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail