Average Ratings 7 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

ITOC360: A Cutting-Edge AI-Driven Incident Management Solution ITOC360 is an innovative AI-driven incident management solution designed to assist IT and operations teams in quickly identifying, routing, and resolving incidents while minimizing manual intervention and reducing the likelihood of overlooked alerts. Functionality of ITOC360 This platform consolidates alerts from your entire monitoring framework, employing artificial intelligence to filter out distractions, correlate related events, and pinpoint issues that warrant human involvement. Upon detecting a genuine incident, ITOC360 automatically initiates the appropriate response by notifying relevant personnel through their chosen communication methods, executing predefined runbooks, and escalating situations in accordance with established policies. Additionally, this capability streamlines incident response, enabling teams to focus on critical tasks and enhancing overall operational efficiency.

Description

Teams can focus on making on-call better with automated categorization, filtering, and analysis of incidents for free. Incident Insights calculates the number of incidents, MTTA, MTTR, and average priority level and pinpoints the top causes of incidents using machine learning to identify patterns so that users can then measure overall team health and drive continuous improvement across services, incidents, and teams. Shoreline is SOC 2 certified. Built by AWS experts, data security best practices are fully baked into the design, including end-to-end data encryption in transit and at rest. Incident Insights is a read-only tool, and can not disrupt production systems.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon CloudWatch Yes 
Datadog Yes 
Dynatrace Yes 
GitLab Yes 
Grafana Cloud Yes 
Jira Align Yes 
Microsoft Teams Yes 
New Relic Yes 
Opsgenie No 
Paessler PRTG Yes 
PagerDuty No 
Postman Yes 
Prometheus Yes 
Salesforce Yes 
ServiceNow Yes 
Slack Yes 
Splunk AppDynamics Yes 
Zabbix Yes 
Zapier Yes 
n8n Yes 

Integrations

Amazon CloudWatch No 
Datadog No 
Dynatrace No 
GitLab No 
Grafana Cloud No 
Jira Align No 
Microsoft Teams No 
New Relic No 
Opsgenie Yes 
Paessler PRTG No 
PagerDuty Yes 
Postman No 
Prometheus No 
Salesforce No 
ServiceNow No 
Slack No 
Splunk AppDynamics No 
Zabbix No 
Zapier No 
n8n No 

Pricing Details

$12/month
Free Trial Yes 
Free Version Yes 

Pricing Details

$0
Incident Insights is 100% FREE.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ITOC360

Founded

2019

Country

United States

Website

www.itoc360.com

Vendor Details

Company Name

Shoreline.io

Founded

2019

Country

United States

Website

www.shoreline.io/product/insights

Product Features

Incident Management

Audit Trail Yes 
Corrective Actions (CAPA) Yes 
Disaster Recovery Yes 
IT Incident Management Yes 
Incident Reporting Yes 
OSHA Compliance Yes 
Root-Cause Diagnosis Yes 
Safety Management Yes 
Task Management Yes 
Ticket Management Yes 

Product Features

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management Yes 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis Yes 
Safety Management No 
Task Management Yes 
Ticket Management Yes 

Alternatives

Alternatives

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