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Description
The platform was designed to seamlessly integrate online booking functionalities with the travel agency's existing website. It supports the booking and purchasing of airline tickets from both traditional and budget airlines, along with hotel reservations, train tickets, and car rentals. This tool is ideal for travel agencies that are currently operating online or those looking to establish an online presence. Through partnerships with a variety of aviation suppliers, including GDS systems like Amadeus, Galileo, and Worldspan, as well as hotel networks such as HotelsPro, TripNet, and Merigo, we deliver a comprehensive booking solution. Additionally, the platform accommodates reservations made through the agency's own contracts or those arranged by TravelTECH via the IRS system. Notably, the IRS online booking tool can be easily customized for integration with the agent's website, allowing adjustments in color, layout, and even more sophisticated functional enhancements to suit specific needs. This flexibility ensures that agencies can provide a personalized experience to their clients, further enhancing their service offerings.
Description
Our recruitment, training, and performance evaluation processes ensure that we only employ the top-tier agents based in the US, who achieve an impressive booking accuracy rate of 99.89% for our clients. Each interaction generates valuable guest lead information, which can be utilized to secure second-chance bookings and enhance your marketing database. With RezForce Lux, our agents adhere to the prestigious 5-Star certification standards set by Forbes Travel Guide, resulting in a remarkable overall satisfaction score of 99%. By effectively managing both fixed and variable labor costs, you can boost your profitability as your business needs fluctuate. Additionally, our pay-for-performance pricing structure ensures that you are only charged when we successfully handle or book your reservation calls, providing a risk-free partnership. This model allows you to invest confidently in services that directly contribute to your growth.
API Access
Has API
API Access
Has API
Integrations
NAVIS Direct Booking Platform
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
TravelTECH
Founded
2006
Country
Poland
Website
traveltech.pl/en/
Vendor Details
Company Name
NAVIS
Founded
1987
Country
United States
Website
naviscrm.com/services/call-center/
Product Features
Travel Agency
Central Reservation System
Customer Database
Flight Booking
GDS / OTA Integration
Itinerary Creation
Marketing Management
Payment Processing
Promotions Management
Quote Management
Rental Car Reservations
Single / Group Reservations
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
