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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The platform was designed to seamlessly integrate online booking functionalities with the travel agency's existing website. It supports the booking and purchasing of airline tickets from both traditional and budget airlines, along with hotel reservations, train tickets, and car rentals. This tool is ideal for travel agencies that are currently operating online or those looking to establish an online presence. Through partnerships with a variety of aviation suppliers, including GDS systems like Amadeus, Galileo, and Worldspan, as well as hotel networks such as HotelsPro, TripNet, and Merigo, we deliver a comprehensive booking solution. Additionally, the platform accommodates reservations made through the agency's own contracts or those arranged by TravelTECH via the IRS system. Notably, the IRS online booking tool can be easily customized for integration with the agent's website, allowing adjustments in color, layout, and even more sophisticated functional enhancements to suit specific needs. This flexibility ensures that agencies can provide a personalized experience to their clients, further enhancing their service offerings.

Description

Our recruitment, training, and performance evaluation processes ensure that we only employ the top-tier agents based in the US, who achieve an impressive booking accuracy rate of 99.89% for our clients. Each interaction generates valuable guest lead information, which can be utilized to secure second-chance bookings and enhance your marketing database. With RezForce Lux, our agents adhere to the prestigious 5-Star certification standards set by Forbes Travel Guide, resulting in a remarkable overall satisfaction score of 99%. By effectively managing both fixed and variable labor costs, you can boost your profitability as your business needs fluctuate. Additionally, our pay-for-performance pricing structure ensures that you are only charged when we successfully handle or book your reservation calls, providing a risk-free partnership. This model allows you to invest confidently in services that directly contribute to your growth.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

NAVIS Direct Booking Platform No 

Integrations

NAVIS Direct Booking Platform Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

TravelTECH

Founded

2006

Country

Poland

Website

traveltech.pl/en/

Vendor Details

Company Name

NAVIS

Founded

1987

Country

United States

Website

naviscrm.com/services/call-center/

Product Features

Travel Agency

Central Reservation System No 
Customer Database No 
Flight Booking No 
GDS / OTA Integration No 
Itinerary Creation No 
Marketing Management No 
Payment Processing No 
Promotions Management No 
Quote Management No 
Rental Car Reservations No 
Single / Group Reservations No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database Yes 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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