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Average Ratings 6 Ratings
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Description
Eliminate the frustration of phone tag and dedicate more time to your patients with our comprehensive clinical communication and coordination platform, designed to be fully compliant for your entire team. This tool integrates clinical messaging, a self-service switchboard, escalations, and on-call management, embodying the best aspects of instant messaging while adhering to HIPAA regulations tailored specifically for healthcare workflows. You can establish escalation protocols that automatically alert other providers if messages are not acknowledged within a set timeframe, thus enhancing responsiveness. Forget about juggling the team pager; our platform allows messages and callback numbers to be delivered directly to the on-call provider's smartphone for convenience. Additionally, you can create, manage, and delegate tasks to yourself and your colleagues effectively, with options to set reminders and due dates to ensure no important details are overlooked. Navigating change management in healthcare can be challenging, but with Hypercare, you will have the support necessary to facilitate a successful transition and make a significant, lasting impact within your organization. This innovative approach not only streamlines communication but also fosters a collaborative environment that enhances patient care.
Description
Remain vigilant and proactive in managing all Development and Operations incidents. Promptly inform the appropriate personnel, minimize response time, and prevent alert fatigue. Opsgenie serves as a contemporary incident management solution, guaranteeing that significant incidents are not overlooked and that the right actions are executed swiftly by the designated team members. The platform collects alerts from your monitoring tools and custom applications, organizing each notification by relevance and urgency. On-call schedules are established to ensure that the appropriate individuals are alerted through various communication methods, including phone calls, emails, SMS, and mobile push notifications. If an alert goes unacknowledged, Opsgenie automatically escalates the situation, ensuring that the incident receives the necessary focus and intervention. Take advantage of an instant free trial to explore its capabilities. By utilizing Opsgenie, teams can enhance their incident response strategy and foster a more efficient operational environment.
API Access
Has API
No
API Access
Has API
No
Integrations
AKIPS Network Monitor
No
AirShield
No
ChaosSearch
No
CloudNuro
No
ClusterControl
No
ConnectWise PSA
No
Contegix
No
Dynatrace
No
F5 Distributed Cloud WAF
No
Healthchecks.io
No
Integrations
AKIPS Network Monitor
Yes
AirShield
Yes
ChaosSearch
Yes
CloudNuro
Yes
ClusterControl
Yes
ConnectWise PSA
Yes
Contegix
Yes
Dynatrace
Yes
F5 Distributed Cloud WAF
Yes
Healthchecks.io
Yes
Pricing Details
$7 per user per month
Free Trial
Yes
Free Version
Yes
Pricing Details
$9 per user per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Hypercare
Country
Canada
Website
www.hypercare.com
Vendor Details
Company Name
Atlassian
Founded
2002
Country
Australia
Website
www.opsgenie.com
Product Features
HIPAA Compliance
Access Control / Permissions
No
Audit Management
No
Compliance Reporting
No
Data Security
No
Documentation Management
No
For Healthcare
No
Incident Management
No
Policy Training
No
Remediation Management
No
Risk Management
No
Vendor Management
No
Internal Communications
App Integration
No
Blogs
No
Chat/Messaging
No
Email Management
No
Employee Directory
Yes
Event Calendar
No
Newsletter Management
No
Photo Gallery
Yes
Social Sharing
No
Survey Management
No
Telephony
No
Video Chat
Yes
Voice Chat
Yes
Product Features
Application Performance Monitoring (APM)
Baseline Manager
No
Diagnostic Tools
No
Full Transaction Diagnostics
No
Performance Control
No
Resource Management
No
Root-Cause Diagnosis
Yes
Server Performance
Yes
Trace Individual Transactions
No
Business Continuity
Backup Log
No
Backup Scheduling
No
Compression
No
Continuous Backup
No
Encryption
Yes
Incremental Backup
No
Local Server Options
No
Multiple System Support
No
Remote Server Options
No
Secure Data Storage
No
Web Access / Restoration
No
DevOps
Approval Workflow
No
Dashboard
Yes
KPIs
Yes
Policy Management
No
Portfolio Management
No
Prioritization
Yes
Release Management
No
Timeline Management
No
Troubleshooting Reports
No
Incident Management
Audit Trail
Yes
Corrective Actions (CAPA)
Yes
Disaster Recovery
No
IT Incident Management
No
Incident Reporting
Yes
OSHA Compliance
No
Root-Cause Diagnosis
No
Safety Management
No
Task Management
No
Ticket Management
No
IT Management
Capacity Monitoring
No
Compliance Management
No
Event Logs
Yes
Hardware Inventory
No
IT Budgeting
No
License Management
No
Patch Management
No
Remote Access
No
Scheduling
No
Software Inventory
No
User Activity Monitoring
No
ITSM
Asset Tracking
Yes
Availability Management
No
Change Management
No
Configuration Management
No
Contract/License Management
Yes
Dashboard
No
Incident Management
Yes
Problem Management
No
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
No
Log Management
Archiving
No
Audit Trails
Yes
Compliance Reporting
No
Consolidation
No
Data Visualization
No
Event Logs
Yes
Network Logs
No
Remediation
Yes
Syslogs
No
Thresholds
No
Web Logs
No
Network Monitoring
Bandwidth Monitoring
No
Baseline Manager
No
Diagnostic Tools
No
IP Address Monitoring
No
Internet Usage Monitoring
No
Real Time Analytics
Yes
Resource Management
No
SLA Monitoring
Yes
Server Monitoring
No
Uptime Monitoring
Yes
Web Traffic Reporting
No
Website Monitoring
Availability Testing
No
Event Logs
No
Event-Based Notifications
Yes
FTP Monitoring
Yes
Mail Server Monitoring
Yes
Maintenance Scheduling
No
Performance Metrics
No
Real Time Monitoring
Yes
Transaction Monitoring
Yes
Uptime Reporting
Yes
