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Description
Enhance customer satisfaction around the clock with Livechat-powered chatbots that elevate your lead generation efforts. Interact seamlessly with users on various platforms like your website, Facebook, Whatsapp, SMS, and beyond. Easily create customized chatbots using user-friendly spreadsheets, eliminating the need for programming skills. You can personalize an existing chatbot template to suit your needs and communicate with visitors or phone leads through Slack or Mattermost without requiring additional software installations, enabling team collaboration. Hybrid.Chat’s smart bots empower you to deliver extensive customer support, from automating demo bookings to effectively promoting your products and addressing frequently asked questions. This all-in-one solution allows customers to submit receipts and upload important documents, such as resumes, enhancing the user experience. With Hybrid.Chat, you can effortlessly engage users whether they are on your website, Whatsapp, SMS, Facebook Messenger, or landing pages. Additionally, an unlimited number of agents can interact with clients through Slack or Mattermost, ensuring comprehensive support for your customer base. This innovative approach not only streamlines communication but also boosts overall efficiency in handling customer inquiries.
Description
Enhance the experience for your customers by engaging with them through Messenger, which is conveniently integrated into your product. Establish a knowledge base to assist with common inquiries, ensuring users can access support without leaving your application. Your support team can communicate with users through a specialized inbox, allowing for efficient conversation management where chats can be prioritized or assigned to specific team members. You have access to comprehensive details of each interaction with a user, further improving support quality. Additionally, by linking the knowledge base directly with Messenger, customers can find solutions to their queries independently, potentially reducing the need to reach out to your support team. Sobel also offers the unique feature of automatically translating articles into various languages, allowing you to select the desired language during the editing process. Primarily aimed at small teams and their products, Sobel strives to provide a user-friendly and cost-effective customer support solution that fosters better communication and satisfaction. Ultimately, this approach not only streamlines customer interactions but also empowers users with the information they need at their fingertips.
API Access
Has API
API Access
Has API
Integrations
Facebook Messenger
Pricing Details
$29 per month
Free Trial
Free Version
Pricing Details
Free
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Smarter.codes
Founded
2018
Country
India
Website
hybrid.chat
Vendor Details
Company Name
Sobel
Country
United States
Website
sobel.app/
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking