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Description
HxGN OnCall Records provides a comprehensive Records Management System (RMS) that facilitates swift data input and offers real-time notifications, along with instant search and retrieval features and extensive reporting options. This cloud-based RMS is designed to support every aspect of law enforcement operations and administrative tasks. As a flexible and scalable solution, HxGN OnCall Records empowers agencies to efficiently collect and utilize information, thereby minimizing officer paperwork, enhancing investigations, streamlining administrative processes, and effectively managing resources to bolster community safety. By reducing manual and redundant tasks, law enforcement officers can devote more time to community engagement rather than report writing at the station. The system boasts a full suite of law enforcement functionalities, encompassing field and office reporting, data management, investigations, property and custody oversight, as well as analytical tools. Additionally, it accommodates both single and multi-agency applications, allowing for easy customization through configuration and featuring built-in interfacing capabilities for improved integration. Such comprehensive features make HxGN OnCall Records an invaluable tool for modern law enforcement agencies striving for efficiency and effectiveness.
Description
I'm OnCall is an affordable and secure online help desk solution that enables businesses to provide remote assistance to their clients through the Internet. With this platform, you can deliver exceptional live chat support to your customers in just a few minutes. The service includes private URLs that can be easily embedded into your website, allowing you to implement a Live-Chat button for customer interaction. When customers wish to chat with an agent, they can do so effortlessly. Each support agent can manage up to 10 chat sessions simultaneously, which is especially useful during peak periods. I'm OnCall also facilitates a temporary connection to your customer's device without the need for any pre-installed applications. This capability empowers you to swiftly and effectively troubleshoot and resolve technical and IT issues by remotely accessing their computers. Furthermore, your support agents can connect from anywhere globally, which reduces travel expenses and saves valuable time while assisting your customers efficiently. With I'm OnCall, not only can you enhance your customer service, but you can also streamline your support processes significantly.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Hexagon AB
Country
Sweden
Website
hexagon.com/products/hxgn-oncall-records
Vendor Details
Company Name
01 Communique
Website
www.01com.com/imoncall-remote-help-desk/
Product Features
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
