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Average Ratings 4 Ratings

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Description

Measure customer experience, such as NPS, CSAT, and CES, and take smart actions based on collected feedback to improve customer experience and business performance. Balance top user experience with the need to have as much relevant data as possible by collecting input from consumers. Through the entire customer journey, the Howazit business logic engine enables advanced customization capabilities.

Description

SurveyOL is professional, efficient, and simple. It provides cutting-edge feedback and communication technology that was once only available to large companies. You can choose from many question types, including multiple choice, image choice, dropdown, textbox, comment box, NPS, star rating, slider, grid, ranking, uploads and more. You can download more than 100 survey templates as a foundation for your custom surveys. SurveyOL allows you to choose from a variety of color themes and can be customized with different fonts and styles. Your response rate can be increased by sharing your surveys via the web, QR code and social media. Its robust analytical tools and real-time responses will allow you to meet your budget and timeline expectations. It is easy to export survey results to Excel Word, Word, PowerPoint, or PDF. SurveyOL allows you to make better decisions.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Eloqua Yes 
Facebook No 
Google Analytics No 
Intercom Yes 
Kigo Yes 
LinkedIn No 
Mews Yes 
Microsoft Dynamics 365 Yes 
Optima Yes 
Priority Software Yes 
Tanda Yes 
Twilio Yes 
X (Twitter) No 
Zapier Yes 

Integrations

Salesforce Yes 
Eloqua No 
Facebook Yes 
Google Analytics Yes 
Intercom No 
Kigo No 
LinkedIn Yes 
Mews No 
Microsoft Dynamics 365 No 
Optima No 
Priority Software No 
Tanda No 
Twilio No 
X (Twitter) Yes 
Zapier No 

Pricing Details

$150/month
Free Trial Yes 
Free Version No 

Pricing Details

$19 per month
Basic plan includes incomparable features such as Unlimited surveys, Unlimited questions, unlimited responses, 2,000 email invitations per month, Customize colors & styles, Branching & skip logic, Web URL & QR code, Share on social networks, Website embedding, Real-time responses, Export responses (XLS/CSV/PDF), and Export reports (PPT/PDF/WORD). The advanced Pro and Enterprise plans contain more amazing high-quality features with excellent and quick customer service.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Howazit

Founded

2013

Country

Israel

Website

www.howazit.com

Vendor Details

Company Name

SurveyOL.com

Founded

2019

Country

United States

Website

www.surveyol.com

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management No 
Content Syndication Yes 
Feedback Collection Yes 
Gamification No 
Live Chat Yes 
Video Content Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis No 

Lead Nurturing

A/B Testing No 
Campaign Management No 
Drip Campaigns No 
Lead Capture No 
Lead Notifications No 
Lead Scoring No 
Lead Segmentation No 
Performance Metrics No 
Personalization No 
Pipeline Management No 

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

NPS

Patient Engagement

Appointment Scheduling No 
Care Planning No 
Collaboration No 
Messaging No 
Mobile Access No 
Patient Education No 
Patient Portal No 
Personal Health Record No 
Progress Tracking No 
Self Management No 

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation Yes 
Review Monitoring No 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey No 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis No 

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics Yes 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management Yes 
Net Promoter Score (NPS) Yes 
Screenshot / Screen Capture No 
Surveys Yes 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) Yes 
Website Feedback Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics Yes 
Win / Loss Analysis No 

Employee Engagement

Benchmarking No 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition Yes 
Feedback Management Yes 
Goal Management No 
Health & Wellness Programs No 
Performance Management No 
Pulse Surveys No 

Experience Management

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis No 

Market Research

Benchmarking No 
Compensation Management No 
Data Management Yes 
Email / Online Yes 
Face-to-Face No 
Panel Management No 
Paper-Based Yes 
Phone-Based No 
Sample Management No 
Statistical Analysis Yes 
Survey Management Yes 

NPS

Polling

Data Analysis Tools Yes 
Email Distribution Yes 
Feedback Collection Yes 
Live Results Tracking Yes 
Multiple Question Types Yes 
Online Polling Yes 
Phone Polling Yes 
Presentation Tools Yes 
Q & A Yes 
SMS Polling Yes 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

SMS Marketing

2-Way Messaging No 
Artificial Intelligence No 
Contact Management Yes 
MMS No 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting Yes 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes No 
Text-to-Win No 

SMS Survey

Alerts / Notifications Yes 
Analytics / Reporting Yes 
Audience Targeting No 
Campaign Management No 
Contact Management Yes 
Customizable Templates Yes 
Keyword Tracking No 
MMS No 
Mass Texting Yes 
Message Personalization Yes 
Scheduled Messaging Yes 
Survey Builder Yes 
Template Management Yes 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey Yes 
Question Branching Yes 
Question Library No 
Site Intercept Survey No 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

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