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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

CustomerMX empowers businesses to track, engage with, and enhance critical moments throughout the customer journey, while seamlessly integrating customer insights into their strategic decisions. By connecting with customers in real-time and gathering feedback during pivotal interactions, organizations can gain valuable perspectives. The platform consolidates social sentiment and internal analytics, providing a comprehensive understanding of customer thoughts and emotions. Through effective data collection that captures diverse customer experiences, CustomerMX enables users to grasp perceptions and improve loyalty and retention rates. Additionally, it allows businesses to analyze customer behavior by market, optimize the share of wallet, increase brand visibility, and lower service costs. Ultimately, CustomerMX serves as a vital tool for fostering stronger relationships and driving growth.

Description

Our services for customer feedback, task testing, and conversion optimization provide an excellent opportunity to gain insights into your customers' perceptions of your website while facilitating enhancements. By observing real individuals from your target demographic, you can identify areas where they might have lingering questions, face obstacles, or begin to feel a lack of trust. You can also trial a new feature, product, or marketing strategy with a select group of potential customers, allowing you to make necessary adjustments before launching it to your broader audience. Additionally, monitoring user behavior and documenting any unexpected interactions or challenges can help you rectify issues before they affect your customers. We present a variety of user testing services aimed at refining your user experience and increasing the likelihood of converting prospects into loyal customers. Furthermore, employing real users to capture their screen activity as they verbalize their thoughts during the process can provide invaluable insights on how to drive improvements effectively. Ultimately, this approach not only enhances user satisfaction but also fosters long-term customer loyalty.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$29 per review
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Hoick

Country

United Arab Emirates

Website

www.hoick.io/customer-mx.html

Vendor Details

Company Name

UserInput.io

Founded

2016

Website

www.userinput.io

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Product Features

Usability Testing

A/B Testing
Annotations
Audience Targeting
Heatmaps
Impression Testing
Mobile Testing
Moderated Usability Testing
Prototype Testing
Quantitative Metrics
Remote User Testing
Reporting / Analytics
Surveys and Feeback
Video Recording / Transcription

Alternatives

Alternatives