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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

What is the app for? Hey,Listen! Companies can easily get feedback and ideas from clients. Clients can comment on and like ideas so that the company can know which ideas are most popular with its users. Why would you need it? It is essential if your company needs to quickly collect feedback from customers/users or discover which features/ideas are most popular among clients in order to implement them first. Who is it for? Software developers, small businesses, and marketers/product managers. What makes it stand out among the crowd? It's very easy to set it up. Sign up, create a board and send the link out to your clients. We only care about getting feedback from our clients. What's next? If the project is successful, we will listen to our clients and find out what their next steps are. But for now, we have the roadmap view, idea searching, and ideas grouping.

Description

Squelch offers a cutting-edge solution for optimizing customer experience by delivering relevant and context-rich insights to agents precisely when they need it, thereby enhancing customer interactions and boosting team efficiency. The platform seamlessly integrates with existing data sources to generate actionable intelligence that aids managers in tracking agent performance, while also equipping executives with valuable insights into the effect of customer experience operations on financial outcomes. Designed with security and ease of use in mind, Squelch requires minimal maintenance and is straightforward to implement. Furthermore, its quick installation process and ready-to-use features ensure that you can start seeing a return on investment within just one day. Squelch integrates effortlessly with the tools already utilized by your support and success teams, significantly amplifying their capability to assist customers effectively. By leveraging Squelch, businesses can significantly enhance the overall customer experience, empowering support and success teams to tackle even the most challenging issues with confidence. This comprehensive approach not only improves customer satisfaction but also drives team engagement and productivity.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Box
Confluence
Google Drive
Jira
Microsoft 365
Microsoft Exchange
Salesforce
Slack
Zendesk
Zendesk Guide

Integrations

Box
Confluence
Google Drive
Jira
Microsoft 365
Microsoft Exchange
Salesforce
Slack
Zendesk
Zendesk Guide

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Ursa Minor

Founded

2018

Country

Mauritius

Website

heylisten.app/

Vendor Details

Company Name

Squelch

Founded

2015

Country

United States

Website

www.squelch.io

Product Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Product Roadmap

Collaboration
Content Import / Export
Diagramming
Drag & Drop
Feature Management
Milestone Tracking
Prioritization
Requirements Management
Workflow Management

Product Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

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