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Description
Mobile users don't want to leave their app when they need help. We offer quick and easy in-app support that's designed for mobile apps and is always on. Modern app users prefer messaging to phone support and email. We created an in-app chat interface that is easy to use and always available. Our bots can automatically resolve common issues and provide support details to agents, so users don't have to do it again. App-first support for apps-first companies. We created the best mobile, app-first customer support solution in the world. Join us in eliminating bad customer service from the world.
Description
Tiledesk delivers scalable customer service to your mobile apps and your website. It is the first messaging platform that seamlessly connects applications, chatbots and humans, with its orchestration layer and built-in AI powered Bots.
It is an open source project, based on the MQTT protocol for the messaging.
Main Features:
• Live Chat Widget with full multichannel experience on Web and Mobile;
• Resolution Bot to automate customer support;
• Easy Integration with all major AI-platforms, cloud and Open source, from DialogFlow to RASA;
• Ticketing Management system perfectly integrated into the platform and into the flow of instant conversations;
• Chat Tools like typing indicator, off-line access, delivery receipts, contact list, conversation history and much more;
• Team Organization with multi-project management, SLAs setting, smart assignment of the queues, departments organization and much more;
• Seamless conversation allows to “jump” between different channels in a transparent way for end customers and agents;
• Dashboard with real time analytics;
• Knowledge base.
API Access
Has API
API Access
Has API
Integrations
Mailchimp
Salesforce
AppFollow
Blotout
Boostopia
Constant Contact
Dropbox
Drupal
Facebook
Gmail
Integrations
Mailchimp
Salesforce
AppFollow
Blotout
Boostopia
Constant Contact
Dropbox
Drupal
Facebook
Gmail
Pricing Details
$150.00/month
Free Trial
Free Version
Pricing Details
€25/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Helpshift
Founded
2011
Country
United States
Website
www.helpshift.com
Vendor Details
Company Name
Tiledesk
Founded
2020
Country
Italy
Website
tiledesk.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
