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Description
HelperHat, an AI-powered software for customer service, is designed to help businesses provide affordable and reliable support from their websites. Installing HelperHat onto your website allows your business to provide 24/7 AI-powered support. This ensures that customer inquiries will be handled efficiently, quickly and accurately. HelperHat is available on iOS, Android and the Web. It makes it easy to manage support across all platforms.
Key Features
AI-Powered Live chat: Use advanced AI technology to deliver instant, accurate responses based on content directly from your website or uploaded files.
Easy Integration: Compatible for 99.99% websites, including WordPress. Shopify. Wix. and Squarespace. Add a small piece of code to start.
Real-Time Notifications : Receive instant emails and push notifications whenever a customer asks for a live agent.
Customizable interface: Match the chat bubble colors to your branding.
Description
LiveChat is a robust customer service platform built to streamline communication for businesses. It unifies website chat, WhatsApp, Facebook Messenger, and Meta Suite into a single, high-efficiency dashboard, allowing teams to manage multi-channel support without increasing headcount.
The platform focuses on operational efficiency through AI-powered features. The AI Copilot provides instant chat summaries, smart response suggestions, and grammar correction to maintain a professional tone. Technical features like "Sneak Peek" allow agents to see what users are typing in real-time before they hit send, significantly reducing Average Handle Time (AHT) and improving resolution speed.
With a 5-minute setup and over 200 native integrations (including Shopify, WordPress, HubSpot, and Slack), LiveChat seamlessly integrates into any existing tech stack. For teams requiring custom workflows, it offers a robust API and webhooks. LiveChat provides the stability, security, and scalability needed to turn real-time conversations into measurable business growth.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Shopify
Yes
Squarespace
Yes
Wix
Yes
WordPress
Yes
AmeriCommerce
No
Automate.io
No
Desktop.com
No
Dropbox
No
Ecwid
No
Facebook
No
Integrations
Shopify
Yes
Squarespace
Yes
Wix
Yes
WordPress
Yes
AmeriCommerce
Yes
Automate.io
Yes
Desktop.com
Yes
Dropbox
Yes
Ecwid
Yes
Facebook
Yes
Pricing Details
$20
All our prices are listed in USD
1000 AI Messages Included: Automate your customer support responses.
After 1000 AI Messages: Pay only $5 for every additional 100 AI messages.
Unlimited Live-Agent Messages: Talk to your customers without any worries.
Unlimited Team Members: Grow your team with no "per-seat" fees.
Unlimited Customer Inquiries: Handle unlimited customer support inquiries.
Unlimited Supporting Files: Upload unlimited supporting files for AI learning.
Automated Web Sync: All webpages are automatically synced for AI learning.
AI Analytics: Granular analytics collected from every message & conversation.
Spam Detection: AI automatically flags spam conversations or customers.
Files & Images: Multimodal AI can understand various files and images.
Conversation History: All customers' conversations are automatically saved.
Conversation Categorization: AI automatically categorizes conversations.
CSAT Scores: Customers can rate messages or conversations anonymously.
Instant Notifications: Get instant email alerts and push notifications.
Cross-Platform Support: Manage your account from the Web, iOS and Android.
Accessibility: Works with screen readers and accessibility tools across devices.
High Security: SSL encryption, secure servers, and firewalls keep data safe.
1000 AI Messages Included: Automate your customer support responses.
After 1000 AI Messages: Pay only $5 for every additional 100 AI messages.
Unlimited Live-Agent Messages: Talk to your customers without any worries.
Unlimited Team Members: Grow your team with no "per-seat" fees.
Unlimited Customer Inquiries: Handle unlimited customer support inquiries.
Unlimited Supporting Files: Upload unlimited supporting files for AI learning.
Automated Web Sync: All webpages are automatically synced for AI learning.
AI Analytics: Granular analytics collected from every message & conversation.
Spam Detection: AI automatically flags spam conversations or customers.
Files & Images: Multimodal AI can understand various files and images.
Conversation History: All customers' conversations are automatically saved.
Conversation Categorization: AI automatically categorizes conversations.
CSAT Scores: Customers can rate messages or conversations anonymously.
Instant Notifications: Get instant email alerts and push notifications.
Cross-Platform Support: Manage your account from the Web, iOS and Android.
Accessibility: Works with screen readers and accessibility tools across devices.
High Security: SSL encryption, secure servers, and firewalls keep data safe.
Free Trial
Yes
Free Version
No
Pricing Details
$16.00 per agent per month
$33.00 Team plan per agent per month
$50.00 Business plan per agent per month
$50.00 Business plan per agent per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Nunuworks Inc.
Founded
2020
Country
Canada
Website
helperhat.com
Vendor Details
Company Name
LiveChat Software
Founded
2002
Country
United States
Website
www.livechat.com
Product Features
Chatbot
Call to Action
Yes
Context and Coherence
Yes
Human Takeover
Yes
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
Yes
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
Yes
Sentiment Analysis
Yes
Social Media Integration
No
Live Chat
Canned Responses
No
Customizable Branding
Yes
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
Yes
Payment Integration
Yes
Prediction
No
Ready-made Templates
No
Reporting / Analytics
Yes
Sentiment Analysis
No
Social Media Integration
No
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
Customer Engagement
Analytics
Yes
Churn Management
No
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
Yes
Video Content
No
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
No
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
