Average Ratings 49 Ratings

Total
ease
features
design
support

Average Ratings 3 Ratings

Total
ease
features
design
support

Description

HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials. When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots. To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256. Core features: - No sign-up for the remote user – reduce friction and speed up session initiation. - Reboot & reconnect – continue support after system restarts without losing access. - UAC elevation support – perform administrative tasks on Windows devices during the session. - File transfer – move files between devices during support work. - Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default. - Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session. - Multi-screen view – work across all client monitors without switching context. - Two-factor authentication (2FA) – protect account access. - Firewall-friendly connections – run support within restricted network environments.

Description

Remote computer access is simple and secure for individuals and teams. You can now access all your business data and applications from anywhere, anytime, on any device. Features: * Broad Device Support – Remote access to your Mac or Windows computer You can access it from any Mac, Windows or iOS device. * Simple to set up - Simply sign up and install your devices. To go! * Simple to use - The intuitive gestures and menu interface deliver a native experience. Application experience, including support for multiple display devices. * High Performance - Patented streaming technology - including 3D Graphics, HD video and synchronized sound - create an engaging user experience Experience. * Connect from anywhere – Intelligent optimization techniques Even when connections are made over 3G with lower bandwidth, reliable connections can still be made 4G connections * Secure connections - Support for SSL/AES256 bit encryption You can rest assured that your sessions will be safe.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Active Directory No 
CyberFOX Password Manager No 
Datto RMM No 
Freshdesk No 
Freshservice No 
Indent No 
NinjaOne No 
ServiceNow No 
Spiceworks Network Monitor No 
SuperOps No 

Integrations

Active Directory Yes 
CyberFOX Password Manager Yes 
Datto RMM Yes 
Freshdesk Yes 
Freshservice Yes 
Indent Yes 
NinjaOne Yes 
ServiceNow Yes 
Spiceworks Network Monitor Yes 
SuperOps Yes 

Pricing Details

$0
The product is completely free of charge, no fees and no ads
Free Trial Yes 
Free Version Yes 

Pricing Details

$60.00/year/user
$60/year for Remote Access Solo. One user can access up to 2 computers.
$99/year per user for Remote Access Pro. Access up to 10 computers. Purchase more licenses for larger teams or more computers.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Electronic Team, Inc.

Founded

2001

Country

United States

Website

www.helpwire.app/

Vendor Details

Company Name

Splashtop

Founded

2006

Country

United States

Website

www.splashtop.com/products/remote-access

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Product Features

File Sharing

Audit Trail Yes 
Chat / Messaging Yes 
Collaboration Yes 
Document Management No 
Drag & Drop Yes 
Electronic Signature No 
Encryption No 
File Synchronization No 
Search No 
User Management Yes 
Version Control No 
Workflow Management No 

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access Yes 
Scheduling No 
Software Inventory No 
User Activity Monitoring No 

Remote Desktop

Chat Yes 
Cross-Platform Access Yes 
File Transfer Yes 
Group View Yes 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions Yes 
Remote Print Yes 
Remote Wake Yes 
User Management Yes 

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