Average Ratings 48 Ratings

Total
ease
features
design
support

Average Ratings 3 Ratings

Total
ease
features
design
support

Description

HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials. When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots. To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256. Core features: - No sign-up for the remote user – reduce friction and speed up session initiation. - Reboot & reconnect – continue support after system restarts without losing access. - UAC elevation support – perform administrative tasks on Windows devices during the session. - File transfer – move files between devices during support work. - Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default. - Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session. - Multi-screen view – work across all client monitors without switching context. - Two-factor authentication (2FA) – protect account access. - Firewall-friendly connections – run support within restricted network environments.

Description

Remote computer access is simple and secure for individuals and teams. You can now access all your business data and applications from anywhere, anytime, on any device. Features: * Broad Device Support – Remote access to your Mac or Windows computer You can access it from any Mac, Windows or iOS device. * Simple to set up - Simply sign up and install your devices. To go! * Simple to use - The intuitive gestures and menu interface deliver a native experience. Application experience, including support for multiple display devices. * High Performance - Patented streaming technology - including 3D Graphics, HD video and synchronized sound - create an engaging user experience Experience. * Connect from anywhere – Intelligent optimization techniques Even when connections are made over 3G with lower bandwidth, reliable connections can still be made 4G connections * Secure connections - Support for SSL/AES256 bit encryption You can rest assured that your sessions will be safe.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Active Directory
CyberFOX Password Manager
Datto RMM
Freshdesk
Freshservice
Indent
NinjaOne
ServiceNow
Spiceworks Network Monitor
SuperOps

Integrations

Active Directory
CyberFOX Password Manager
Datto RMM
Freshdesk
Freshservice
Indent
NinjaOne
ServiceNow
Spiceworks Network Monitor
SuperOps

Pricing Details

$0
The product is completely free of charge, no fees and no ads
Free Trial
Free Version

Pricing Details

$60.00/year/user
$60/year for Remote Access Solo. One user can access up to 2 computers.
$99/year per user for Remote Access Pro. Access up to 10 computers. Purchase more licenses for larger teams or more computers.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Electronic Team, Inc.

Founded

2001

Country

United States

Website

www.helpwire.app/

Vendor Details

Company Name

Splashtop

Founded

2006

Country

United States

Website

www.splashtop.com/products/remote-access

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Product Features

File Sharing

Audit Trail
Chat / Messaging
Collaboration
Document Management
Drag & Drop
Electronic Signature
Encryption
File Synchronization
Search
User Management
Version Control
Workflow Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Alternatives

Alternatives

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