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ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.

Description

SiteLucent provides comprehensive monitoring and visualization of your brand's digital shelf metrics, alerting you to any unexpected fluctuations. Our platform empowers eCommerce, sales, and marketing teams to extract greater value from their digital shelf insights. Be informed about pricing alterations made by retailers, third-party sellers, and competitors. We ensure that resellers are equipped with the appropriate products across suitable channels. Receive automated alerts for stock shortages and be notified promptly when retailers run out of inventory. Keep an eye on your retail search rankings and enhance your listings to appear at the forefront of search results. Utilize digital content scorecards to optimize product page details on a large scale. Collect and analyze all product reviews in one centralized location while utilizing customer feedback effectively. Discover ways to generate and evaluate product reviews across various eCommerce platforms. From tailored content scorecards and dashboards to individualized support, our software and team prioritize flexibility, ensuring that your unique needs are met with precision. With SiteLucent, you gain a strategic advantage in navigating the complexities of the online marketplace.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon No 
Chatra Yes 
Collect.chat Yes 
Continually Yes 
Crisp Yes 
Dashly Yes 
Facebook Messenger Yes 
Freshchat Yes 
Freshdesk Yes 
Gist Yes 
Google Shopping No 
HelpCrunch Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Quriobot Yes 
Wix Answers Yes 
Zendesk Yes 
eBay No 
tawk.to Yes 

Integrations

Amazon Yes 
Chatra No 
Collect.chat No 
Continually No 
Crisp No 
Dashly No 
Facebook Messenger No 
Freshchat No 
Freshdesk No 
Gist No 
Google Shopping Yes 
HelpCrunch No 
HubSpot Customer Platform No 
Intercom No 
Quriobot No 
Wix Answers No 
Zendesk No 
eBay Yes 
tawk.to No 

Pricing Details

$25 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

HelpShelf

Country

United Kingdom

Website

helpshelf.co

Vendor Details

Company Name

SiteLucent

Country

Netherlands

Website

www.sitelucent.com

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking Yes 
Budgeting & Forecasting No 
Dashboard Yes 
Data Analysis No 
Key Performance Indicators Yes 
Natural Language Generation (NLG) No 
Performance Metrics Yes 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning Yes 
Trend / Problem Indicators Yes 
Visual Analytics Yes 

Multi-Channel eCommerce

Catalog Management Yes 
Channel Management Yes 
Data Synchronization No 
Email Marketing Yes 
Inventory Management Yes 
Marketplace Integration No 
Mobile Commerce No 
Order Management No 
Promotions Management Yes 
Returns Management Yes 
SEO Management Yes 
Shopping Cart Yes 
Social Commerce No 

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