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features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.

Description

Market360 is an innovative digital shelf analytics platform powered by artificial intelligence, designed to assist brands, manufacturers, retailers, and distributors in excelling at every phase of the online customer journey. By delivering real-time insights and actionable guidance on various aspects such as product visibility, pricing strategies, promotional efforts, content effectiveness, keyword performance, customer reviews and sentiment, search share, and seller health across multiple marketplaces and channels, it empowers businesses to make informed decisions. The platform is equipped with advanced analytics and GenAI-assisted tools that ensure compliance with brand and channel standards while benchmarking competitive activities. It effectively tracks pricing dynamics and buy-box victories, notifying teams of any content deficiencies or pricing irregularities, enabling businesses to consistently refine their digital shelf strategies. Market360 features customizable dashboards and KPI tracking capabilities that extend across global markets, offering in-depth competitive benchmarking and trend analysis. Furthermore, it enhances marketplace management through modular monitoring that aligns with specific business requirements and scalable delivery options, allowing companies to adapt quickly to market changes and consumer demands. This flexibility ensures that businesses remain agile and responsive in the fast-evolving digital landscape.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Chaport Yes 
Collect.chat Yes 
Continually Yes 
Crisp Yes 
Customerly Yes 
Dashly Yes 
Drift Yes 
Facebook Messenger Yes 
Freshchat Yes 
Freshdesk Yes 
Gorgias Yes 
HelpCrunch Yes 
HubSpot CRM Yes 
Intercom Yes 
Quriobot Yes 
Wix Answers Yes 
Zendesk Yes 
Zoho Desk Yes 
tawk.to Yes 

Integrations

Chaport No 
Collect.chat No 
Continually No 
Crisp No 
Customerly No 
Dashly No 
Drift No 
Facebook Messenger No 
Freshchat No 
Freshdesk No 
Gorgias No 
HelpCrunch No 
HubSpot CRM No 
Intercom No 
Quriobot No 
Wix Answers No 
Zendesk No 
Zoho Desk No 
tawk.to No 

Pricing Details

$25 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

HelpShelf

Country

United Kingdom

Website

helpshelf.co

Vendor Details

Company Name

eClerx

Founded

2000

Country

India

Website

eclerx.com/products/market360/

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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