Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.
Description
Market360 is an innovative digital shelf analytics platform powered by artificial intelligence, designed to assist brands, manufacturers, retailers, and distributors in excelling at every phase of the online customer journey. By delivering real-time insights and actionable guidance on various aspects such as product visibility, pricing strategies, promotional efforts, content effectiveness, keyword performance, customer reviews and sentiment, search share, and seller health across multiple marketplaces and channels, it empowers businesses to make informed decisions. The platform is equipped with advanced analytics and GenAI-assisted tools that ensure compliance with brand and channel standards while benchmarking competitive activities. It effectively tracks pricing dynamics and buy-box victories, notifying teams of any content deficiencies or pricing irregularities, enabling businesses to consistently refine their digital shelf strategies. Market360 features customizable dashboards and KPI tracking capabilities that extend across global markets, offering in-depth competitive benchmarking and trend analysis. Furthermore, it enhances marketplace management through modular monitoring that aligns with specific business requirements and scalable delivery options, allowing companies to adapt quickly to market changes and consumer demands. This flexibility ensures that businesses remain agile and responsive in the fast-evolving digital landscape.
API Access
Has API
No
API Access
Has API
No
Integrations
Chaport
Yes
Collect.chat
Yes
Continually
Yes
Crisp
Yes
Customerly
Yes
Dashly
Yes
Drift
Yes
Facebook Messenger
Yes
Freshchat
Yes
Freshdesk
Yes
Integrations
Chaport
No
Collect.chat
No
Continually
No
Crisp
No
Customerly
No
Dashly
No
Drift
No
Facebook Messenger
No
Freshchat
No
Freshdesk
No
Pricing Details
$25 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
HelpShelf
Country
United Kingdom
Website
helpshelf.co
Vendor Details
Company Name
eClerx
Founded
2000
Country
India
Website
eclerx.com/products/market360/
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
No
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No