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Description
HelpOnClick is an innovative cloud-based live chat and help desk software tailored for small and medium-sized enterprises. Its user-friendly interface enables businesses to engage with their website visitors effortlessly, enhancing customer support and boosting sales in the process. The Live Chat software from HelpOnClick comes equipped with a range of features, including real-time traffic tracking, customizable alerts, icons, and messages, a virtual chat agent, as well as compatibility with popular platforms like Facebook, Drupal, WordPress, and Joomla. Furthermore, this solution empowers businesses to create a more interactive and responsive online presence.
Description
WP-Chatbot introduces an innovative OmniChat™ chat widget for your website, leveraging MobileMonkey's patent-pending technology that enables a unified chatbot experience across various messaging platforms. This widget is the quickest and most user-friendly method to implement live chat on your WordPress site, helping you convert more leads and maintain customer engagement, even after they leave your site. With a simple one-click installation, you can provide round-the-clock live chat support, ensuring visitors can reach you at all hours, including while you rest. It features a single inbox that consolidates messages from Facebook Messenger and web chat, allowing for seamless communication. The integration process is hassle-free, and it boasts robust chatbot functionalities, achieving full compatibility with your Facebook Business Page and Messenger. Known as the leading and most effective chatbot solution in the WordPress community, WP-Chatbot powers thousands of websites with its live chat and web chat features. Furthermore, conversations initiated through WP-Chatbot are accessible to both Facebook Messenger users and those not logged in, ensuring a wider reach for your customer interactions. By using WP-Chatbot, you can enhance the user experience on your site, ultimately driving better business results.
API Access
Has API
API Access
Has API
Integrations
Facebook
Freshdesk
Salesforce
Shopify
WordPress
AWeber
Acquia Campaign Studio
ActiveCampaign
CS-Cart Store Builder
Capsule
Integrations
Facebook
Freshdesk
Salesforce
Shopify
WordPress
AWeber
Acquia Campaign Studio
ActiveCampaign
CS-Cart Store Builder
Capsule
Pricing Details
$12.00/month/user
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HelpOnClick
Founded
2004
Country
United States
Website
www.helponclick.com
Vendor Details
Company Name
Wordpress
Country
United States
Website
wordpress.org/plugins/wp-chatbot/
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration