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Description
Hello Customer is an end-to-end customer feedback management platform. It allows you to collect, analyse, and respond to customer feedback in real time. You can create customer satisfaction surveys using NPS, CSAT, CES or CES. Our AI engine ISAAC allows you to instantly see where your product is doing well and where it needs improvement.
Description
The Pokee-Isaac text-only agentic model features an impressive context window capable of accommodating up to 10 million tokens. This model is engineered to facilitate reasoning, planning, tool invocation, and the execution of extensive tasks, all while being compact enough for deployment within a Virtual Private Cloud (VPC), on customer premises, on a workstation, or directly on devices. According to Pokee, Isaac excels in long-context performance across the RULER benchmarks, effectively handling token ranges from 256K to 10M and outperforming competitors in multi-needle retrieval tests at 256K, 512K, and 1M tokens. Its agentic framework is specifically designed for reliable function calling, maintaining coherence over multiple turns, executing in real-shell environments, and the ability to discover and integrate tools across live Multi-Cloud Platforms (MCP) servers. In controlled assessments by Pokee, Isaac secured the top position on BFCL v4 and τ³-bench, while placing second in the Terminal-Bench 2.1 text-only subset and third in MCP-Atlas. Furthermore, security evaluations using the DTAP method indicated that it achieved the lowest overall attack success rate in the comparative analysis, all while demonstrating robust performance on benign tasks. This combination of features underscores Isaac's capability as a versatile and secure model in various operational environments.
API Access
Has API
API Access
Has API
Integrations
Freshdesk
Hotjar
Microsoft Dynamics 365
Model Context Protocol (MCP)
Pokee AI
Salesforce
SurveyMonkey
Typeform
Usabilla
Zendesk
Integrations
Freshdesk
Hotjar
Microsoft Dynamics 365
Model Context Protocol (MCP)
Pokee AI
Salesforce
SurveyMonkey
Typeform
Usabilla
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$0.15 per 1M tokens
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Insider Metrics
Founded
2015
Country
Belgium
Website
www.hellocustomer.com/en/
Vendor Details
Company Name
Pokee AI
Founded
2024
Country
United States
Website
console.pokee.ai/model
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback