Forethought
Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.
- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
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Assembled
Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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Stash
Stash is a productivity platform enhanced by AI that serves as a comprehensive workspace where individuals can effortlessly keep notes, documents, links, and various types of data, all while AI agents consistently organize, evaluate, and act upon this information. Acting as an "AI operating system," it streamlines fragmented workflows by enabling users to articulate tasks in everyday language, which are then carried out across different files, tools, and integrations. The platform can swiftly produce polished presentations, reports, and documents from simple notes or prompts, condensing what would typically be lengthy processes into mere minutes. Additionally, it allows for bulk file operations, empowering users to edit, rename, or reorganize many documents at once, while also offering capabilities like spreadsheet analysis, chart generation, and insight extraction without the need for complex formulas. Stash seamlessly integrates with various applications, including Gmail, Google Drive, Notion, and Slack, which facilitates drafting emails, updating files, and coordinating communication. This comprehensive functionality not only boosts productivity but also enhances collaboration among team members, making it a powerful tool for both personal and professional use.
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IBM watsonx Assistant
IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business.
-User-friendly interface with drag-and-drop conversation builder and pre-built templates.
-Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language.
-Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.
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