Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Helix leverages conversational data collection to interact with guests during their entire stay, collecting valuable insights while ensuring a seamless, contactless communication experience. Tailored for frontline personnel, Helix efficiently categorizes feedback and inquiries by sentiment and topic, prioritizing urgent matters that need quick resolution. This allows your team to collaborate in real-time, addressing guest needs promptly while they are still on-site. With various notification options, task delegation, and SMS-based teamwork features, Helix streamlines the entire process from check-in to check-out. By automating these interactions, Helix empowers you to concentrate on essential tasks such as promoting additional services, encouraging positive reviews, and enhancing transient occupancy rates. Ultimately, this innovative solution not only enriches the guest experience but also drives operational efficiency for hospitality staff.
Description
Helix proactively detects and resolves Windows issues before they can disrupt your backups, offering reduced management requirements while enhancing resilience. IT departments often face the burden of constant monitoring, identifying, and addressing issues that threaten backup integrity, which can hinder progress on other important initiatives. Unitrends Helix is designed to alleviate these challenges by acting as an additional set of eyes and ears for IT teams. With no management overhead, it simply needs to be deployed to start automatically monitoring for potential problems. It ensures that appliances are kept current and addresses complications arising from VSS services and third-party VSS providers that could jeopardize backups. Helix is built to adapt swiftly, learning to handle more use cases and common troubleshooting scenarios thanks to Unitrends' extensive experience over the past 30 years. Furthermore, Helix operates as a SaaS solution, seamlessly communicating with both on-premises and cloud environments safeguarded by Unitrends backup appliances, ultimately providing a comprehensive safety net for data protection. As technology evolves, Helix will continue to improve, ensuring that your backup processes remain resilient and efficient.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
Microsoft 365
Microsoft Azure
Microsoft Hyper-V
Microsoft Office 2021
VMware Cloud
Integrations
Amazon Web Services (AWS)
Microsoft 365
Microsoft Azure
Microsoft Hyper-V
Microsoft Office 2021
VMware Cloud
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
MicroMetrics
Founded
2013
Country
Canada
Website
micrometrics.com/hospitality/
Vendor Details
Company Name
Unitrends
Country
United States
Website
www.unitrends.com/products/unitrends-helix
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Product Features
Data Center Backup
Continuous Data Protection
Deduplication
Encryption
File Archival
File Compression
Platform Agnostic
Regular Snapshots
Reporting / Analytics