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Description
Helix leverages conversational data collection to interact with guests during their entire stay, collecting valuable insights while ensuring a seamless, contactless communication experience. Tailored for frontline personnel, Helix efficiently categorizes feedback and inquiries by sentiment and topic, prioritizing urgent matters that need quick resolution. This allows your team to collaborate in real-time, addressing guest needs promptly while they are still on-site. With various notification options, task delegation, and SMS-based teamwork features, Helix streamlines the entire process from check-in to check-out. By automating these interactions, Helix empowers you to concentrate on essential tasks such as promoting additional services, encouraging positive reviews, and enhancing transient occupancy rates. Ultimately, this innovative solution not only enriches the guest experience but also drives operational efficiency for hospitality staff.
Description
Helix proactively detects and resolves Windows issues before they can disrupt your backups, offering reduced management requirements while enhancing resilience. IT departments often face the burden of constant monitoring, identifying, and addressing issues that threaten backup integrity, which can hinder progress on other important initiatives. Unitrends Helix is designed to alleviate these challenges by acting as an additional set of eyes and ears for IT teams. With no management overhead, it simply needs to be deployed to start automatically monitoring for potential problems. It ensures that appliances are kept current and addresses complications arising from VSS services and third-party VSS providers that could jeopardize backups. Helix is built to adapt swiftly, learning to handle more use cases and common troubleshooting scenarios thanks to Unitrends' extensive experience over the past 30 years. Furthermore, Helix operates as a SaaS solution, seamlessly communicating with both on-premises and cloud environments safeguarded by Unitrends backup appliances, ultimately providing a comprehensive safety net for data protection. As technology evolves, Helix will continue to improve, ensuring that your backup processes remain resilient and efficient.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Web Services (AWS)
No
Microsoft 365
No
Microsoft Azure
No
Microsoft Hyper-V
No
Microsoft Office 2021
No
VMware Cloud
No
Integrations
Amazon Web Services (AWS)
Yes
Microsoft 365
Yes
Microsoft Azure
Yes
Microsoft Hyper-V
Yes
Microsoft Office 2021
Yes
VMware Cloud
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
MicroMetrics
Founded
2013
Country
Canada
Website
micrometrics.com/hospitality/
Vendor Details
Company Name
Unitrends
Country
United States
Website
www.unitrends.com/products/unitrends-helix
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Product Features
Data Center Backup
Continuous Data Protection
No
Deduplication
No
Encryption
No
File Archival
No
File Compression
No
Platform Agnostic
No
Regular Snapshots
No
Reporting / Analytics
No
