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Description
A disk fills up on a client machine at 2am. Helios notices, works out the cause on the device itself, writes a reversible fix, and waits for a human to approve it. Then it closes the ticket and records what changed.
That is the difference between Helios and the RMM you are probably running. Most tools are excellent at telling you something is wrong and then stopping. Helios was designed around the AI doing the work, not summarising it.
What you get in one hosted platform: device and network monitoring, Windows and third-party patching, Microsoft Defender status, Microsoft 365 health, browser-based remote access with no second vendor to buy, a full service desk, client billing, and branded portals your clients log into. Quarterly reviews are generated for you. Asset lifecycle and backup state are tracked without extra tooling.
The AI earns its place. It answers questions about your fleet in plain English, forecasts which disks will run out and roughly when, and treats several machines dropping at once as a single outage rather than twenty separate tickets. Inbound support email is triaged and answered in the customer's own thread.
One lightweight agent covers Windows, Windows Server, macOS and Linux, and every build is code-signed.
Plans are priced per workspace rather than per technician, so hiring does not cost you more. Launch is £4 per device monthly, from 5 to 25 devices with a £20 floor. Starter is £99 for up to 50 devices. Growth is £199 for up to 250 and adds a white-label portal. Scale is £399 for unlimited devices. Every plan includes every feature. Trials run 14 days and take no card.
Description
Moorfox is a comprehensive remote monitoring and management (RMM) solution designed for managed service providers (MSPs) and internal IT departments responsible for overseeing both Windows and Linux systems. It features a compact, self-updating agent that facilitates remote desktop access, remote terminal functionality, file transfers, as well as process and service management, alongside patch management that adheres to specific weekly installation windows tailored to each device's timezone. Users receive threshold alerts customized per customer, a unique security score for each machine, and real-time hardware and software inventories, with the ability to link saved scripts into automated workflows. The agent operates by initiating outbound connections only, ensuring that there are no inbound openings, and all sessions are secured with end-to-end encryption. Every action performed within the software is recorded in a secure, append-only activity log. Additionally, QuickSupport enables attended sessions on devices outside of your management scope through a simple nine-digit code, leaving no residual installations behind. The service is complimentary for up to 10 devices, incorporating all features without requiring a credit card, and subsequently costs $2 for each additional device per month, with no tiers, contracts, or minimum requirements, making it an accessible choice for organizations of various sizes. This flexibility allows businesses to scale their monitoring needs efficiently as they grow.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Anthropic
Yes
Apple iOS
Yes
Microsoft 365
Yes
Microsoft Defender for Business
Yes
Ubuntu
Yes
Windows 10
Yes
Windows 11
Yes
Windows Server
Yes
Integrations
Anthropic
No
Apple iOS
No
Microsoft 365
No
Microsoft Defender for Business
No
Ubuntu
No
Windows 10
No
Windows 11
No
Windows Server
No
Pricing Details
£99/month
Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Trial
Yes
Free Version
No
Pricing Details
First 10 devices free, then $2
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Helios
Founded
2024
Country
United Kingdom
Website
heliosmsp.io
Vendor Details
Company Name
DevSmooth Software Inc.
Country
Canada
Website
www.moorfox.com
Product Features
MSP
Backup Management
Yes
Billing & Invoicing
No
CRM
No
Dashboard
Yes
Help Desk
Yes
Issue Management
Yes
Live Chat
No
Patch Management
Yes
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
Yes
Remote Systems Monitoring
Yes
Scheduling
Yes
Professional Services Automation
Billing & Invoicing
No
CRM
No
Client Portal
Yes
Collaboration Tools
No
Document Management
No
Portfolio Management
No
Project Management
No
Proposal Generation
No
Quote Management
No
Resource Management
No
Time & Expense Tracking
No
RMM
Deployment Management
No
For MSPs
Yes
IT Asset Management
Yes
Mobile Access
Yes
Network Monitoring
Yes
Patch Management
Yes
Real-time Alerts
Yes
Remediation Management
Yes
Product Features
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No
RMM
Deployment Management
No
For MSPs
No
IT Asset Management
No
Mobile Access
No
Network Monitoring
No
Patch Management
No
Real-time Alerts
No
Remediation Management
No
Alternatives
Alternatives
No Alternatives