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Description
Harmony is a smart chatbot solution that seamlessly directs website visitors to relevant content, collects lead information, and connects discussions to the right team members. This service is enhanced by our collaboration with Drift in higher education. Always available and ready to assist, Harmony ensures that your website effectively represents your institution. Mongoose’s Harmony solution provides your site with a voice that operates around the clock. Staff members can engage in live chats when possible, or the bot can handle inquiries to help visitors find the information they need. Additionally, you have the option to personalize the branding to reflect your school's identity. It efficiently connects visitors to the right department or individual through targeted questions. Multiple team members can participate in a chat, and notification alerts keep track of visitor inquiries. Furthermore, when it’s time to transition to a more personal interaction, visitors can easily schedule meetings with staff directly through the bot, making the entire process feel seamless and intuitive. This capability not only enhances visitor experience but also streamlines communication within your institution.
Description
OneChat serves as a comprehensive customer support solution that allows businesses to integrate the tool into their websites for delivering instant assistance to clients. The platform features a Shared Inbox, which consolidates all communication into a single interface for streamlined management. With the aid of Interactive Chatbots, companies can engage with potential customers seamlessly and efficiently. This versatile tool can connect with various channels, including websites, WhatsApp, Slack, Facebook Messenger, email, APIs, and more. All these features are available at an economical rate of only $27 per month. For any inquiries, please reach out to us through our website's chat support portal. This enables you to interact with customers across multiple platforms without the need to toggle between different applications. Additionally, you can save frequently asked questions as preset replies for quicker engagement in conversations. The shared inbox functionality also facilitates internal communication among team members regarding any discussions or queries. By using OneChat, you can effectively manage customer interactions and internal communications all in one unified space. This ensures that both customer service and teamwork can flourish without unnecessary obstacles.
API Access
Has API
API Access
Has API
Integrations
Facebook
Facebook Messenger
OneHash CRM
Shopify
Slack
Stripe
WhatsApp
WooCommerce
wolfSSL
Integrations
Facebook
Facebook Messenger
OneHash CRM
Shopify
Slack
Stripe
WhatsApp
WooCommerce
wolfSSL
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$27 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Mongoose
Founded
2014
Country
United States
Website
www.mongooseresearch.com
Vendor Details
Company Name
OneHash
Founded
2020
Country
United States
Website
www.onehash.ai/onechat
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking