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Description
Happy Schedule is a workforce management solution designed with a focus on human needs, specifically tailored for customer support teams. Optimize your scheduling to best fit your requirements and achieve your coverage targets without confining employees to fixed work hours, utilizing an intuitive interface that simplifies adjustments. Life's unpredictability is acknowledged, allowing you to maintain equilibrium with a system that adapts to unexpected changes and irregularities in scheduling. In a world where your workplace is decentralized, having an integrated calendar is essential to accommodate the workday for your remote team, regardless of when their day begins or ends. This flexibility ensures that all team members can stay aligned and productive, fostering a collaborative environment.
Description
Enhance your team's efficiency in scheduling, communication, and compliance with a comprehensive platform designed for agile teams. Allow Humanz to take care of the complexities so you can dedicate more time to achieving your goals.
Scheduling features include real-time multi-site rostering, live availability updates, confirmation tracking, and instant notifications delivered to your mobile device. The time and attendance system automates digital timesheets using roster data, allowing for mobile submission and approval. Compliance is prioritized with features such as fatigue monitoring, license tracking, automated alerts for expirations, and management of induction processes. Communication is streamlined through job-linked in-app messaging, shift notifications, and customizable message templates. Additionally, analytics capabilities provide insights into workforce reporting, compliance dashboards, shift fill rates, and tracking of unallocated work. Documentation is simplified with digital forms that can be completed on mobile devices, complete with timestamps for immediate access. The platform boasts full mobile functionality, offering a complete experience rather than just a companion app. Furthermore, compliance integration connects fatigue monitoring and license tracking directly with the scheduling process, ensuring they are not handled as separate entities. This holistic approach guarantees that teams can work more effectively and stay compliant with minimal effort.
API Access
Has API
API Access
Has API
Integrations
MYOB
Xero
Pricing Details
$5 per user per month
Free Trial
Free Version
Pricing Details
$10/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Automattic
Founded
2005
Country
United States
Website
happy.tools/
Vendor Details
Company Name
Humanz Australia
Founded
2009
Country
Australia
Website
humanz.net.au
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Employee Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Product Features
Employee Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce