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features
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support

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Description

An effective Customer Experience program extends beyond merely achieving immediate business gains; it plays a crucial role in strategic planning and long-term initiatives that lead to a greater return on investment. By utilizing Happ, you can effectively assess the key customer experiences that enhance customer loyalty, boost employee morale, and drive revenue growth. Managing customer experiences is instrumental in elevating overall business performance. Gaining insights into your customers' needs and what matters most to their satisfaction allows you to prioritize effectively while minimizing investment risks. The HAPP platform for customer experience management offers several noteworthy features. It includes digital surveys that can be dispatched through various online channels to maximize engagement. The entire process of gathering insights is fully automated, initiated by transactions and supported by straightforward integrations. Leveraging machine learning, the platform ensures that you ask the appropriate questions to the right customers at optimal moments, thereby eliminating customer frustration and enhancing survey experiences. Additionally, these features work synchronously to create a seamless experience that empowers businesses to make informed decisions based on real-time feedback.

Description

Swiftly fill your vacant positions with direct hires from the WorkStep talent network, focusing on retention optimization. Eliminate the reliance on agencies and job boards, ensuring you connect with the ideal candidates who will keep your supply chain operating efficiently and rapidly. Enhance your hourly workforce retention by utilizing real-time feedback, benchmarking insights, and actionable recommendations. Experience fully automated communication tailored for both individual and mass outreach, with pre-filled and customizable surveys designed to gather structured and open-ended feedback. This feedback is conveniently sent to employees' mobile devices at crucial milestones, allowing you to monitor workforce satisfaction over time. Discover trends and key factors influencing retention across various positions and facilities, and benchmark your performance against industry standards. Proactively identify and resolve challenges before they adversely affect your operations, and encourage employees to provide more input by offering anonymous follow-up options. Additionally, conduct custom analyses to reveal what truly matters to your team, ultimately fostering a more engaged and stable workforce.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$5 per user, per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Happ Consulting Services

Founded

2015

Country

United Kingdom

Website

www.happcons.com

Vendor Details

Company Name

WorkStep

Founded

2017

Country

United States

Website

www.workstep.com

Product Features

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Product Features

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Recruiting

Assessments
Background Screening
CRM
Interaction Tracking
Internal HR
Interview Management
Job Board Posting
Job Requisition
Onboarding
Recruiting Firms
Reference Checking
Resume Parsing
Self Service Portal

Alternatives

Expressyon Reviews

Expressyon

DYMENSION

Alternatives

Happ CX Platform Reviews

Happ CX Platform

Happ Consulting Services
Crew Reviews

Crew

Spearamus