Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our setup and training procedure is crafted to ensure that your store launches effectively from the start. We aim for your shift to the Guild Jeweler system to be seamless, ensuring that your network is both stable and efficient, while also preparing your staff to utilize the system for essential daily operations. Prior to commencing the training, a representative from Guild will collaborate with you to validate the reliability and effectiveness of your store's network. If you have adequately prepared your network in advance, this step may be completed quickly. Conversely, if you prefer to entrust the network configuration to our team, we are more than happy to dedicate the necessary time to install and set up your hardware correctly. The comprehensive training period is typically expected to span 3-4 days. Once your training concludes, the Guild team will remain available to assist you via phone and internet support. Remember, we are always here to address any concerns, regardless of their size. Your success is our priority, and we are committed to ensuring you have the resources you need to thrive.

Description

Elevate your customer experience by transforming them into enthusiastic advocates through the use of Screen Share-enabled support. This innovative approach can cut support time by up to 82% in just minutes, leading to a marked increase in customer satisfaction through real-time solutions. By redefining your support team as a profit-generating unit, you can significantly streamline the support process. The ability to visualize your customers’ screens allows you to guide them directly to resolutions, making assistance straightforward and effective. With Median, you can observe your website visitors as they navigate in real-time, enabling you to instantly join their session, gently navigate their screens, and provide clear guidance. This method drastically reduces the time spent on support, eliminates the need for customers to describe their issues in detail, and proactively reduces future support requests with a simple screen-sharing feature. Begin your journey with a free trial today, and enjoy the convenience of Median’s integration with 12 leading chat platforms. Transition from chat to screen sharing effortlessly with just one click, ensuring that easy and interactive support is always within reach once you install the Median code on your site. This powerful tool not only enhances customer interactions but also empowers your support team to provide effective solutions promptly.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ChatBeacon
Chatra
Drift
Intercom
LiveChat
Olark
Re:amaze
Slaask
SnapEngage
Zendesk
tawk.to

Integrations

ChatBeacon
Chatra
Drift
Intercom
LiveChat
Olark
Re:amaze
Slaask
SnapEngage
Zendesk
tawk.to

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$50 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Guild Jeweler Software Solutions

Founded

2001

Country

United States

Website

www.guildjeweler.com

Vendor Details

Company Name

Median

Founded

2017

Country

United States

Website

www.hellomedian.com

Product Features

Jewelry Store Management

Appraisal Management
Commission Management
Consignments
Customer Purchase History
Jewelry Design
Marketing Management
Multi-Store Management
Pricing Management
Repair Tracking
Supplier Management
Wholesaler Management

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Screen Sharing

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Alternatives

CreativeGuild Reviews

CreativeGuild

CreativeMornings

Alternatives

JewelMate Reviews

JewelMate

Logic Mate