Average Ratings 0 Ratings
Average Ratings 5 Ratings
Description
With Greenlight, you can effortlessly visit a URL, leave a comment, and be finished in no time. Say goodbye to sifting through vague and impractical feedback; Greenlight streamlines the commenting process so effectively that users find themselves unable to stop sharing their thoughts. On average, a single URL garners around 96 comments, showcasing its popularity. Additionally, Greenlight is designed to accommodate responsive and mobile projects seamlessly, allowing you to comment on any device size. The platform automatically identifies device dimensions and organizes comments accordingly. Each comment is linked to a specific HTML element, and if that element changes or is removed, it retains the comment's screenshot for reference. It's a system that operates smoothly, almost like magic. Greenlight is a valuable tool for teams involved in web design and development, bridging the gap between design ideas and actual user experience. By commenting directly on the product that end users will interact with, feedback loops become significantly more efficient and effective. This capability transforms how teams approach feedback and collaboration, enabling them to refine their work with greater precision.
Description
All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise.
- Community Feedback Software
This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps.
Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences.
-Help Desk for Ticketing
The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.
API Access
Has API
API Access
Has API
Integrations
Jira
Slack
Azure DevOps
Confluence
DeepL
Facebook
Facebook Messenger
Flowlu
Google Play
Google Translate
Integrations
Jira
Slack
Azure DevOps
Confluence
DeepL
Facebook
Facebook Messenger
Flowlu
Google Play
Google Translate
Pricing Details
$99 per year
Free Trial
Free Version
Pricing Details
$149.00/month/ 2 Agents
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Greenlight
Website
greenlight.so/
Vendor Details
Company Name
UseResponse
Founded
2012
Country
United States
Website
www.useresponse.com
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Idea Management
Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal