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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Discover everything essential for establishing an exemplary call center tailored to your business needs. Greenlight CRM offers a comprehensive call center software solution that addresses all your customer contact technology needs within a single hosted platform that is user-friendly, compliant, customizable, and rich in features. By merging advanced technology with industry expertise, Greenlight turns your ambitions into tangible outcomes. Our cloud-based call center software boasts a fully compliant predictive dialer, efficient call scripting, seamless inbound call management, and an advanced CRM system, all crafted by Greenlight to enhance business intelligence. With an extensive array of customization possibilities, you can adjust your solution to fit your specific requirements and integrate it with your current systems. This system is designed to optimize your team's efficiency and professionalism while ensuring your data is utilized effectively at all times. We prioritize understanding your business deeply, leveraging our extensive industry experience to help you achieve outstanding results. This collaborative approach guarantees that we meet your expectations while fostering a successful partnership.

Description

The SpitFire Enterprise Predictive Dialer is a comprehensive software solution designed for managing blended inbound and outbound call center operations, featuring an unlimited number of lines and an intuitive interface that is both user-friendly and cost-effective. This robust enterprise system includes six distinct dialer modes: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, Manual Dialer, and Click to Dial. With a pre-loaded database of phone numbers, SEP efficiently initiates outbound calls and seamlessly connects answered calls to available agents, optimizing performance. Furthermore, the system meticulously tracks call center activity and call durations, dynamically adjusting the dialing rate to reduce idle time for agents, thereby enhancing productivity and overall efficiency in call management. Such features make the SEP an invaluable tool for any organization looking to streamline its calling processes and maximize agent utilization.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Act!
Pipedrive
Zoho CRM

Integrations

Act!
Pipedrive
Zoho CRM

Pricing Details

$49 per user per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Greenlight Innovation

Founded

2010

Country

United Kingdom

Website

www.greenlightcrm.com

Vendor Details

Company Name

OPC Marketing

Founded

2001

Country

United States

Website

www.spitfiredialers.com

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

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