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Description
Gorgias is the best Shopify customer support solution. It reduces your first response time by 30% and automates as much as 30% of your support tasks. Our powerful integration allows you to edit/refund Shopify orders from Gorgias. It also allows customers to auto-respond with templates response (macros), including Shopify variables. You can also manage all customer interactions (Facebook comments, social media comments, email, etc.) from one place. All your customer interaction (Facebook messages, social media comments, chat, etc.) can be managed from one location
Description
Agenola serves as an AI shopping assistant designed for online retail platforms, featuring a talking avatar that engages with customers through voice or text, utilizing the store's inventory, pricing, stock levels, and policies. It addresses inquiries related to products, offers recommendations, compares different items, identifies similar products from images uploaded by shoppers, and forwards any unresolved questions to a dedicated support team. Store proprietors can easily set up the assistant via a user-friendly dashboard, select their preferred avatar and voice, link their store, and embed the assistant without any coding skills required. Compatible with popular e-commerce platforms such as Shopify, WooCommerce, Magento, and BigCommerce, Agenola also integrates with help desk services like Zendesk, Gorgias, Intercom, and Freshdesk. The assistant is multilingual, supporting 20 different languages, and is capable of providing updates on order statuses. Additionally, purchase events can be tracked and sent to connected accounts on platforms like Meta, Google Ads, TikTok, and Google Analytics for stores utilizing Shopify, WooCommerce, and Magento. Monthly billing plans are available, which include credit allowances and the option to purchase one-time credit packs, ensuring flexibility for users. Ultimately, Agenola enhances the online shopping experience, making it more interactive and efficient for both customers and store owners alike.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
BigCommerce
Yes
Gmail
Yes
Magento
Yes
Shopify
Yes
Slack
Yes
AIssist.io
Yes
Appstle
Yes
CloudTalk
Yes
Flip
Yes
Go Integrator Cara
Yes
Integrations
BigCommerce
Yes
Gmail
Yes
Magento
Yes
Shopify
Yes
Slack
Yes
AIssist.io
No
Appstle
No
CloudTalk
No
Flip
No
Go Integrator Cara
No
Pricing Details
$50.00/month
Unlimited users 350 tickets/month included All features
Free Trial
Yes
Free Version
Yes
Pricing Details
$29/month
A free plan and free trial are available. Paid plans are billed monthly in USD and include credit allowances. There is no setup fee or fixed-term commitment. Unused monthly credits do not roll over; after the grace allowance, service pauses until renewal, upgrade or top-up, with no overage charge. Optional credit packs are one-time purchases from $5 for 10,000 credits to $1,350 for 5,000,000 credits and expire after 12 months.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Gorgias
Country
United States
Website
www.gorgias.com/
Vendor Details
Company Name
ElliSekiz LLC
Founded
2026
Country
United States
Website
agenola.ai/en
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
