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Description
Are you tired of being on hold for hours and getting no response when you finally speak to someone? GoVoIP doesn't do this. You will have access to your portal to make changes to your phone and account. Send us an email and we will do the rest. We tailor our service to your needs. We offer VoIP phones starting at $14.95/month or $14.95/SIP trunk/month. We offer 4G VoIP wireless that doesn't go through your network router so customers can receive clear voice calls. We also offer managed routers to use when needed. We also offer fax solutions that can connect to legacy fax machines to allow customers to send/receive faxes through their email as well as their fax machines.
Description
Nextiva combines AI, automation, and omnichannel communication into a single platform that transforms customer experience. It empowers businesses to meet customers on their preferred channels—voice, SMS, email, chat, social, or video—while providing teams with a unified interface to manage interactions. The platform’s customer journey orchestration engine delivers real-time actionable insights, allowing companies to anticipate needs and automate key workflows. With AI-driven automation, organizations can increase self-service containment, reduce costs per interaction, and improve resolution rates. Nextiva is also designed to enhance workforce engagement with tools that prevent agent fatigue, streamline collaboration, and boost retention. Its open architecture and REST API foundation ensure scalability, security, and compliance, even in hybrid or regulated environments. Recognized by TrustRadius, G2, and Gartner, Nextiva has become a top choice for organizations seeking both innovation and reliability. By consolidating technology and reducing IT overhead, businesses maximize ROI while unlocking better customer outcomes.
API Access
Has API
No
API Access
Has API
No
Integrations
Active Directory
No
Agency Matrix
No
AuguTech
No
Bitrix24
No
Clio
No
ConnectWise Automate
No
Flip
No
HubSpot Data Hub
No
Humhealth
No
Liine
No
Integrations
Active Directory
Yes
Agency Matrix
Yes
AuguTech
Yes
Bitrix24
Yes
Clio
Yes
ConnectWise Automate
Yes
Flip
Yes
HubSpot Data Hub
Yes
Humhealth
Yes
Liine
Yes
Pricing Details
$9.95/month/user
Free Trial
No
Free Version
Yes
Pricing Details
$19.95 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
GoVoIP
Founded
2012
Country
United States
Website
www.govoip.net
Vendor Details
Company Name
Nextiva
Founded
2008
Country
United States
Website
www.nextiva.com
Product Features
Business Phone Systems
Call Logging
Yes
Call Monitoring
Yes
Call Recording
Yes
Call Routing
Yes
Employee Directory
Yes
IVR / Voice Recognition
No
Mobile Access
Yes
Virtual Call Center
Yes
Web Conferencing
Yes
Business VoIP
Call Parking
Yes
Call Recording
Yes
Contact Management
Yes
Encryption
Yes
IVR / Voice Recognition
No
Ring Groups
Yes
SIP Trunking
Yes
Unified Communications
Yes
Voice Quality Enhancement
No
Cloud PBX
Call Recording
Yes
Call Routing
Yes
IVR / Voice Recognition
No
Ring Groups
Yes
SIP Trunking
Yes
Virtual Extensions
Yes
Web Conferencing
Yes
Online Fax
Alerts / Notifications
Yes
Cloud Storage
No
Electronic Signature
No
Fax via Email
Yes
HIPAA Compliant
Yes
Large File Support
No
Local Phone Numbers
Yes
Mobile Access
No
Toll Free Numbers
Yes
SIP Trunk
Automatic Fail-over Routing
Yes
Call Data Records
Yes
Caller ID
Yes
Disaster Recovery
Yes
International Numbers
Yes
Multiple DID Options
Yes
PSTN Forwarding
Yes
Toll-Free Numbers
Yes
e911
Yes
Product Features
Business Phone Systems
Call Logging
Yes
Call Monitoring
Yes
Call Recording
Yes
Call Routing
Yes
Employee Directory
No
IVR / Voice Recognition
Yes
Mobile Access
Yes
Virtual Call Center
No
Web Conferencing
Yes
Business VoIP
Call Parking
Yes
Call Recording
Yes
Contact Management
Yes
Encryption
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Unified Communications
Yes
Voice Quality Enhancement
Yes
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Cloud Communication Platform
Audio / Video Conferencing
No
Call Center
No
Call Recording
No
Call Routing
No
Chat / Messaging
No
Fax Management
No
File Sharing
No
IVR / Voice Recognition
No
Cloud PBX
Call Recording
Yes
Call Routing
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Virtual Extensions
Yes
Web Conferencing
Yes
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
No
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
No
Website Visitor Tracking
No
SIP Trunk
Automatic Fail-over Routing
Yes
Call Data Records
Yes
Caller ID
Yes
Disaster Recovery
No
International Numbers
No
Multiple DID Options
Yes
PSTN Forwarding
Yes
Toll-Free Numbers
Yes
e911
Yes
Telephony
Auto-Dialer
Yes
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
Yes
Telemarketing Management
Yes
VoIP
Yes
Voice & Data Integration
Yes
Unified Communications
Audio / Video Conferencing
Yes
Calendar Management
Yes
Call Recording
Yes
Call Routing
Yes
Chat / Messaging
Yes
Fax Management
Yes
File Sharing
Yes
Mobile Access
Yes
Multi-User Collaboration
Yes
Voice Mail
Yes
