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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Top luxury brands around the globe rely on Glowing to enhance their customer engagement, foster team collaboration, and stimulate business growth. As a remarkable pioneer in the field, Glowing is continuously broadening its international footprint in major cities to satisfy the increasing demand for its exceptional enterprise-class customer engagement solution, which is essential for navigating today's intricate omni-channel and multi-platform landscapes. By utilizing data and real-time messaging across various platforms, brands can cultivate significant interactions at every stage of the customer journey. The platform allows for seamless management of numerous conversations across multiple messaging channels through automation, while also enabling businesses to mitigate and rectify negative guest experiences by automatically implementing service recovery workflows integrated with vital systems. Glowing provides a cohesive messaging solution that connects with leading technologies, empowering businesses to offer a uniquely differentiated and deeply personalized customer engagement experience. This innovative approach not only enhances customer satisfaction but also contributes to long-term loyalty and brand advocacy.

Description

In the current digital landscape, effectively engaging customers necessitates the creation of a cohesive experience across all the channels they prefer for interaction. Whether through phone calls, emails, chats, or social media, providing uninterrupted service has become increasingly challenging. IFS Customer Engagement solutions empower organizations to offer quicker and more intelligent service, regardless of the communication channel utilized. By integrating an omni-channel contact center with a CRM in a single, customizable, AI-enhanced agent interface, support teams are equipped to provide swift assistance, no matter how intricate the inquiry. By consolidating various customer data sources from different systems and integrating all communication channels, agents can ensure a smooth customer engagement process while simultaneously increasing productivity. Achieving success in the competitive service market hinges on delivering exceptional customer care. Therefore, what are the essential steps required to modernize the contact center and implement effective self-service options? The answers to these questions will define the future of customer service excellence.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Agilysys Analyze
Amadeus Central Reservations System (CRS)
ClickLearn
IFS
Infor CloudSuite Business
Knowcross
Salesforce

Integrations

Agilysys Analyze
Amadeus Central Reservations System (CRS)
ClickLearn
IFS
Infor CloudSuite Business
Knowcross
Salesforce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Glowing.io

Founded

2014

Country

United States

Website

glowing.io

Vendor Details

Company Name

IFS

Founded

1994

Country

United Kingdom

Website

www.ifs.com/us/solutions/service-management/customer-engagement/

Product Features

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Alternatives

Alternatives