Bidgely Reviews

Bidgely Description

50% reduction in high-bill calls and higher customer satisfaction Prevent customer calls by anticipating situations that might lead to them needing support. It is easy to engage customers by sending them timely, actionable alerts. This will reduce inbound calls. Customers who receive a bill that is higher than usual get a personalized, proactive explanation. Preparation for customers to make changes in their energy consumption. Notify customers about upcoming season changes and offer tips for saving energy. Google Home and Amazon Echo provide personalized support for customers, answering questions about paying bills, outages and appliance Itemization. They also have the ability to project bills and answer questions about utility programs. CSRs in call centers struggle to resolve billing-related calls, leading to expensive escalations or truck rolls. Bidgely Bill Analyzer is an AI-powered CSR tool that empowers agents with appliance-level usage insight for each customer.