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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

It's important to acknowledge that each customer is distinct, particularly large corporations that operate with intricate structures and procedures. However, delivering tailor-made solutions can be expensive and impractical. Our TEM solution integrates our B2B portal suite with additional valuable data, workflows, and integrations. This thoughtfully crafted approach guarantees that the unique requirements of your clients are satisfied through a ready-made and cost-effective solution. The expenses associated with telecom services account for a significant proportion of a corporation's overall budget, largely due to the ongoing management of employee devices and services. Corporations already have established business systems and processes, and they expect their telecom partners to accommodate their established methods rather than forcing a change. Our services streamline telecom management by eliminating manual, labor-intensive tasks, ultimately reducing costs and enhancing efficiency for our clients. In doing so, we not only meet their expectations but also foster a more productive partnership.

Description

Various communication channels such as Voice, Chat, Email, SMS, WhatsApp, Facebook, Instagram, Twitter, LinkedIn, Appstores, Forms, and Blogs are effectively managed by your Representatives or our Bots, ensuring that customer needs are met while discerning their intents to provide you with valuable insights that enhance their experience. By integrating artificial intelligence, we streamline automation processes to ensure both Customers and Agents benefit from a smooth and cohesive interaction. With machines designed to assist you, there's no reason not to leverage their capabilities to boost your productivity by up to 300%. Our reputation for delivering a Telecom-grade platform has transcended numerous borders, earning the trust of major players in Telecom, Energy, and Banking & Finance sectors to safeguard their most valuable asset: customer relationships. This commitment to excellence in service is what sets us apart in a competitive marketplace.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

Creovai

Integrations

Creovai

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$20.00 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Globys

Founded

2008

Country

United States

Website

www.globys.com/solution/tem/

Vendor Details

Company Name

Nixxis

Founded

2006

Country

Belgium

Website

www.nixxis.com

Product Features

Telecom Expense Management

Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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