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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

It's important to acknowledge that each customer is distinct, particularly large corporations that operate with intricate structures and procedures. However, delivering tailor-made solutions can be expensive and impractical. Our TEM solution integrates our B2B portal suite with additional valuable data, workflows, and integrations. This thoughtfully crafted approach guarantees that the unique requirements of your clients are satisfied through a ready-made and cost-effective solution. The expenses associated with telecom services account for a significant proportion of a corporation's overall budget, largely due to the ongoing management of employee devices and services. Corporations already have established business systems and processes, and they expect their telecom partners to accommodate their established methods rather than forcing a change. Our services streamline telecom management by eliminating manual, labor-intensive tasks, ultimately reducing costs and enhancing efficiency for our clients. In doing so, we not only meet their expectations but also foster a more productive partnership.

Description

Various communication channels such as Voice, Chat, Email, SMS, WhatsApp, Facebook, Instagram, Twitter, LinkedIn, Appstores, Forms, and Blogs are effectively managed by your Representatives or our Bots, ensuring that customer needs are met while discerning their intents to provide you with valuable insights that enhance their experience. By integrating artificial intelligence, we streamline automation processes to ensure both Customers and Agents benefit from a smooth and cohesive interaction. With machines designed to assist you, there's no reason not to leverage their capabilities to boost your productivity by up to 300%. Our reputation for delivering a Telecom-grade platform has transcended numerous borders, earning the trust of major players in Telecom, Energy, and Banking & Finance sectors to safeguard their most valuable asset: customer relationships. This commitment to excellence in service is what sets us apart in a competitive marketplace.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Creovai No 

Integrations

Creovai Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$20.00 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Globys

Founded

2008

Country

United States

Website

www.globys.com/solution/tem/

Vendor Details

Company Name

Nixxis

Founded

2006

Country

Belgium

Website

www.nixxis.com

Product Features

Telecom Expense Management

Billing for Data Yes 
Billing for Voice Yes 
Call Monitoring Yes 
Chargeback Tracking No 
Contract Negotiation Yes 
Fixed Line Compatibility No 
Internal Cost Allocation Yes 
Mobile Line Compatibility No 
Usage Reporting Yes 

Product Features

Call Center

Blended Call Center Yes 
Call Logging No 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

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