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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Organizations can gain insight into the activities of their agents and the methodologies implemented to perform those tasks. Globitel’s Workforce Management software provides an intelligent array of tools designed to enhance productivity within call center operations and monitor adherence in real-time. This is accomplished by effectively optimizing workforce resources through precise forecasting, which leads to the creation of a more streamlined schedule. By balancing the availability of skilled agents with the predicted traffic during different times of the day, this optimization ensures that service levels are met while minimizing any underutilization, thereby boosting efficiency and preserving agent satisfaction. Furthermore, Globitel's Workforce Management software includes advanced modules for smarter workforce management, encompassing key functions such as scheduling, forecasting, real-time monitoring, and oversight of operational metrics like call volumes, handling times, and agent shifts. Additionally, the software's flexibility allows for rapid adjustments to be made in response to fluctuating demand, ensuring that call centers can adapt effectively to any situation.

Description

Effective workforce management begins right here with the leading WFM platform. Featuring sophisticated scheduling, time tracking, employee engagement tools, and automated compliance with labor laws, it empowers teams to achieve more while expending less effort. Tailor shift schedules effortlessly according to team dynamics and locations using our user-friendly online scheduling tool. Notifications about the schedules can be sent to staff through SMS or email, ensuring that everyone has access to their timetables from any location. The Workforce Time Clock mobile application allows employees to easily clock in and out of their shifts, providing photo verification for accurate timekeeping while eliminating buddy punching and the need for costly hardware or paper timesheets. When employees clock in, the system captures their exact working hours, which are preconfigured to comply with all national, state, and county labor regulations. Furthermore, it seamlessly integrates with your current HCM and Payroll systems, streamlining workforce automation for your organization. With these features, managing your workforce has never been more efficient or straightforward.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ADP Workforce Now
Agilysys InfoGenesis
Dayforce
Gusto
Maitre'D POS
Optimum Payroll
Oracle MICROS POS
POSitouch
Paychex Flex
Paycor
Polygon POS
QuickBooks Online
QuickBooks Online Advanced
RUN Powered by ADP
Retail Express
Square Payroll
Squirrel POS
TouchBistro
UKG Pro
Vita Mojo

Integrations

ADP Workforce Now
Agilysys InfoGenesis
Dayforce
Gusto
Maitre'D POS
Optimum Payroll
Oracle MICROS POS
POSitouch
Paychex Flex
Paycor
Polygon POS
QuickBooks Online
QuickBooks Online Advanced
RUN Powered by ADP
Retail Express
Square Payroll
Squirrel POS
TouchBistro
UKG Pro
Vita Mojo

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$27.00/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Globitel

Founded

1996

Country

Jordan

Website

www.globitel.com/workforce-management/

Vendor Details

Company Name

Workforce.com

Founded

2012

Country

Australia

Website

www.workforce.com

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Product Features

Employee Scheduling

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Time Tracking

Automatic Time Capture
Billable & Non-Billable Hours
Billing & Invoicing
Employee Database
Expense Tracking
Mobile Time Tracking
Multiple Billing Rates
Offline Time Tracking
Online Time Tracking
Overtime Calculation
Time per Project Reporting
Timesheet Management
Vacation / Leave Tracking

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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