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Description
Organizations can gain insight into the activities of their agents and the methodologies implemented to perform those tasks. Globitel’s Workforce Management software provides an intelligent array of tools designed to enhance productivity within call center operations and monitor adherence in real-time. This is accomplished by effectively optimizing workforce resources through precise forecasting, which leads to the creation of a more streamlined schedule. By balancing the availability of skilled agents with the predicted traffic during different times of the day, this optimization ensures that service levels are met while minimizing any underutilization, thereby boosting efficiency and preserving agent satisfaction. Furthermore, Globitel's Workforce Management software includes advanced modules for smarter workforce management, encompassing key functions such as scheduling, forecasting, real-time monitoring, and oversight of operational metrics like call volumes, handling times, and agent shifts. Additionally, the software's flexibility allows for rapid adjustments to be made in response to fluctuating demand, ensuring that call centers can adapt effectively to any situation.
Description
TiJUBU represents a Workforce Autonomics Platform designed specifically for mid-to-large enterprises undergoing transformation, dealing with pay regulations, and managing a hybrid workforce. In contrast to conventional HR analytics, TiJUBU seamlessly integrates skills, roles, internal mobility, and compensation into one cohesive intelligence layer. Remarkably, this platform extends its framework to include both human employees and AI agents within a unified evaluation model.
It stands out as the only platform featuring a skills taxonomy developed to manage the complete human-plus-agent capability spectrum, enabling the discovery, assessment, and deployment of AI agents alongside human workers, rather than merely utilizing them as tools for workflow. TiJUBU is tailored for both organizational leaders and individual contributors, offering nine modules across four key pillars (Anticipate, Rewire, Grow, Become), all driven by an Intelligence Suite that provides valuable insights related to attrition risk, skills decay, pay disparities, and overall organizational well-being.
With a focus on modularity and privacy, TiJUBU connects with leading HCM systems through read-only connectors, ensuring that customer data remains securely within the organization’s environment while benefiting from advanced analytics. This innovative approach helps businesses make informed decisions as they navigate the complexities of a rapidly evolving workforce landscape.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Globitel
Founded
1996
Country
Jordan
Website
www.globitel.com/workforce-management/
Vendor Details
Company Name
TiJUBU
Founded
2024
Country
Portugal
Website
tijubu.com
Product Features
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Product Features
Talent Marketplace
360 Degree Feedback
Career Goals
Career Pathing
Gigs / Opportunities
Learning Modules
Mentors
Reporting / Analytics
Skill Gap Analysis
Talent Mobility
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Alternatives
Alternatives
No Alternatives