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Description
Gladia is an advanced audio transcription and intelligence solution that provides a cohesive API, accommodating both asynchronous (for pre-recorded content) and real-time transcription, thereby allowing developers to translate spoken words into text across more than 100 languages. This platform boasts features such as word-level timestamps, language recognition, code-switching capabilities, speaker identification, translation, summarization, a customizable vocabulary, and entity extraction. With its real-time engine, Gladia maintains latencies below 300 milliseconds while ensuring a high level of accuracy, and it offers “partials” or intermediate transcripts to enhance responsiveness during live events. Overall, Gladia stands out as a versatile tool for developers looking to integrate comprehensive audio transcription capabilities into their applications.
Description
An AI-driven voice filter enhances the clarity of offshore agents' voices during conversations, leading to significant improvements in customer satisfaction and sales performance. Tomato.ai offers a solution that softens accents, allowing for clearer communication during calls. As agents with Indian, Filipino, or other accents speak, customers perceive their words as being articulated more like those of native speakers, which enhances understanding and decreases frustration. This method is more effective and faster than traditional accent training, providing real-time improvements in agent intelligibility. By utilizing a speech filter, the overall customer experience is notably elevated, which also mitigates the negative treatment offshore agents may face due to their accents, thereby increasing retention rates among these employees. By enhancing the offshore customer experience, businesses can expand their offshoring capabilities, leading to cost savings and improved sales figures. Furthermore, the voice filter allows companies to consider hiring candidates who might have been overlooked due to their accents, broadening the talent pool and enriching workforce diversity.
API Access
Has API
API Access
Has API
Integrations
Avaya Cloud Office
Cisco CX Cloud
Genesys Cloud CX
Google Meet
LiveKit
Microsoft Teams
Recall.ai
Twilio
Vapi AI
Zoom
Integrations
Avaya Cloud Office
Cisco CX Cloud
Genesys Cloud CX
Google Meet
LiveKit
Microsoft Teams
Recall.ai
Twilio
Vapi AI
Zoom
Pricing Details
10 hours free
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Gladia
Founded
2022
Country
United States
Website
www.gladia.io
Vendor Details
Company Name
Tomato.ai
Country
United States
Website
tomato.ai/
Product Features
Speech Recognition
Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition
Transcription
AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding