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Description
Understand your clientele thoroughly. Customer experience management tailored for Salesforce allows you to prioritize your customers effectively. By integrating feedback data with Salesforce information, you can achieve a comprehensive understanding of the customer experience. When feedback is housed within Salesforce, it remains up-to-date and readily usable. This enables swift responses to urgent feedback and encourages proactive adjustments within your organization that truly make a difference. Enhance your customer experience in just days rather than months. Regardless of whether you are new to Salesforce or an expert, GetFeedback simplifies the process of launching a CX initiative that suits your needs. Over 10,000 prominent brands globally trust this solution for their customer experience management needs. By making informed decisions based on real-time data, you can foster deeper customer relationships and drive business success.
Description
Polinode is the leading platform for AI-powered Organizational Network Analysis (ONA), helping enterprises understand how work really gets done. Founded in 2014, Polinode combines flexible survey tools, built-in data integrations, and AI-driven analysis to map collaboration, influence, and information flow across organizations of any size.
Polinode is the only platform that natively supports both Active and Passive ONA in a single integrated solution. Active ONA uses flexible relationship-based surveys to capture advice networks, mentorship, collaboration patterns, and any other relationship type you want to measure. Passive ONA uses built-in integrations with Microsoft 365, Google Workspace, Microsoft Teams, and Slack to analyze communication metadata at scale, providing high-frequency views of how teams work together without survey fatigue.
Visualize and analyze networks of up to 50,000 nodes and 250,000 edges with smooth, fully interactive visualization, multiple layout algorithms, and 30+ built-in metrics including centrality, betweenness, brokerage, and community detection.
Polinode's AI Networks Chat lets you ask questions of your network data in plain English. Powered by agentic AI, it automatically calculates metrics, finds shortest paths, and surfaces patterns in seconds.
Use Polinode to identify hidden influencers, improve collaboration, support change management and M&A integration, optimize organizational design, accelerate onboarding, and measure diversity and inclusion.
SOC 2 certified with AES-256 encryption, MFA, and full GDPR compliance. Fully browser-based with full white-labeling for consulting partners. Trusted by Fortune 500 enterprises, leading consulting firms, top universities, and non-profits worldwide.
API Access
Has API
API Access
Has API
Integrations
5X
Campaign Monitor
Echoes
Kapiche
KonnectzIT
QEval
Salesforce
Salesforce Agentforce Education
Integrations
5X
Campaign Monitor
Echoes
Kapiche
KonnectzIT
QEval
Salesforce
Salesforce Agentforce Education
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SurveyMonkey
Founded
1999
Country
United States
Website
www.getfeedback.com
Vendor Details
Company Name
Polinode
Founded
2014
Website
www.polinode.com
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Product Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video